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October 31, 2014 at 11:27 am
I have a 2 major issues with EE4 that I need to fix quickly.
1) I have 2 tickets for sale for the same event. After selecting one of the two tickets. If I choose Paypal as a payment method, the wheel keeps turning but the customer is never sent to PayPal.
https://www.evernote.com/shard/s54/sh/b1848520-179b-44b4-9f2a-53f9a0706277/8e9018fd229135fe3de2de1a1d768a70/deep/0/Event-Registration—RMC-Alumni.png
Even though the transaction is not processed and that I’m stucked on the page. The registration information (name, email, etc.) still goes through to EE. However, it seems to be doing that only with 1 or the 2 tickets.
2) If I choose the other ticket and pay through Paypal I have a situation where a customer purchased a ticket via Paypal. I received a Paypal notification of payment received but the Transaction report in EE4 shows the transaction status as Failed.
Everything used to work very well and around October 15th I started getting all the Failed Transactions.
I’ve looked at the instructions on how to setp PayPal IPN here: https://eventespresso.com/wiki/how-to-set-up-paypal-ipn/#troubleshooting
The Notification URL in Paypal is set to another account but I can’t change it as it corresponds to my Client’s online store. However, as I mentioned, everything used to work great until about 2 weeks ago and the Notification URL wasn’t changed.
Furthermore, I checked in Paypal and the information is being sent to Paypal as per the example below
https://www.evernote.com/shard/s54/sh/8941fe60-c0a8-46b3-8c01-facb2f5b0637/1e26c27dc67cce1ed6cba76dbad91491/deep/0/Instant-Payment-Notification-(IPN)-details—PayPal.png
I’ve read all the related threads and here’s what I’ve tried.
1) I’m using a Business PayPal Account
2) The 4 pages and shortcodes under General Settings / Critical Pages are working and on a public page.
3) There’s no caching plugin on the website
4) I tried deactivating all the plugins on the site except Event Espresso.
5) I removed all special characters from the tickets and the only special character remaining is a –
6) The “Use the Debugging Feature and the PayPal Sandbox” is off in Payment Methods.
7) I only have check and PayPal for Payment Methods
8) I tried checking the logs here: /wp-content/uploads/espresso/logs but the files haven’t been updated since May (and there have been transactions since then)
What can I do to fix both problems?
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