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azitsm
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October 22, 2014 at 11:08 pm
I am unable to update the event espresso plugin due to the following message below. I found in the forum where I can try removing the key, saving and re-adding the key. That did not work. Do I need to have the key reset?
“You have the correct Support License Key for Event Espresso but your account only allows for automatic upgrades on one domain. Please log in to your Event Espresso account to manage your Support License Keys or purchase a support license right now.”
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Dean
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October 23, 2014 at 1:26 am
Hi,
I reset the key for you. Please advise if this does not resolve the issue.
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azitsm
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October 23, 2014 at 7:20 pm
Problem still exists. Same message. I tried removing the key, saving and then adding the key, saving. No go.
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Tony
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October 24, 2014 at 3:42 am
Hi azitsm,
I have reset your license key once again.
Please go to Event Espresso -> General Settings.
Remove the license key (cut) and save the settings, replace the license key (paste) and save the settings once more.
Be sure to check for any white space before/after the key when pasting.
If this still does not resolve the problem we will issue you a new license key.
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azitsm
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October 25, 2014 at 10:22 am
Problem still exists. I performed the steps above quite a few times.
“A new version of Event Espresso is available. View What’s New with version 3.1.36.6.P. A valid Support License Key is needed to enable automatic upgrades. Your current account does not allow automatic upgrades on more than one domain. Please log in to your Event Espresso account to manage your Support License Keys or purchase a support license right now.”
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Lorenzo Orlando Caum
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October 25, 2014 at 5:13 pm
Hi, is this a WordPress multisite or network install?
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Lorenzo
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azitsm
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October 26, 2014 at 4:18 pm
This is not a multisite and it was a normal wordpress install. Not sure what you mean by network install.
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Dean
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October 27, 2014 at 4:59 am
Hi,
I have issued you a new licence key, please check your account page for the new key.
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azitsm
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October 29, 2014 at 7:28 pm
I have updated the key. The error message is gone now but we are a version behind at the moment. I will wait to see when we get prompted to update and see if the update works. Thanks!
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azitsm
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October 31, 2014 at 6:40 pm
Issue still exists. Do you have suggestions on how to address this manually? I was able to receive updates in the past. We have WordPress version 4.0.
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Drio LLC
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November 1, 2014 at 8:39 am
Having the exact same issue. My password has been reset several times as well. Looking forward to an answer.
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Tony
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November 1, 2014 at 9:25 am
We have a guide on how to update Event Espresso manually available here:
https://eventespresso.com/wiki/updating-event-espresso/#update_manually
Is Event Espresso not showing an update is available at all?
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azitsm
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November 1, 2014 at 9:27 am
It shows an update just will not update. I will try the manual solution and see how that goes. Thanks!
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Tony
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November 1, 2014 at 9:33 am
Hi azitsm,
Is there an error message shown when you try automatically update?
I’m trying to narrow down the cause of why auto updates would not be working on your site.
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azitsm
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November 1, 2014 at 9:36 am
A new version of Event Espresso is available. View What’s New with version 3.1.36.6.P. A valid Support License Key is needed to enable automatic upgrades. Your current account does not allow automatic upgrades on more than one domain. Please log in to your Event Espresso account to manage your Support License Keys or purchase a support license right now.
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azitsm
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November 1, 2014 at 9:38 am
It does state this on the auto upgrade page
“Compatibility with WordPress 4.0: Unknown”
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Tony
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November 1, 2014 at 9:41 am
We have made some changes to the update engine recently, so I have reset your license key once again.
Please go to Event Espresso -> General Settings.
Remove the license key (cut) and save the settings, replace the license key (paste) and save the settings once more.
Be sure to check for any white space before/after the key when pasting.
The notice should then be removed and the update allowed.
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azitsm
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November 1, 2014 at 11:02 am
Success! It now updated successfully. Thanks for your help!
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Tony
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November 1, 2014 at 11:20 am
Great! Thanks for letting me know 🙂
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Drio LLC
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November 1, 2014 at 11:28 am
Tony, can you reset my license key as well so I can try this?
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Tony
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November 1, 2014 at 11:37 am
Hi Suzanne,
Your license key has been reset.
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Drio LLC
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November 1, 2014 at 11:44 am
Good too, now. Thanks.
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Tony
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November 1, 2014 at 12:13 pm
You are most welcome.
I will mark this thread resolved, if you have any further issues feel free to open up another.
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