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karks88
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October 2, 2015 at 7:02 pm
I’m getting a report from my client that they (and their customers) have all of the sudden started receiving multiple copies of their event registration emails. It’s been going on for the past two days.
When someone registers for an event on the site, the customer and admin will each receive 2 copies of the email.
Has anyone seen this before with their install?
WordPress Version:
4.3.1
PHP Version:
5.6.13
MySQL Version:
5.6.22
Event Espresso Version:
4.8.13.p
WordPress Address (URL):
http://www.maureenmarksart.com
Site address (URL):
http://www.maureenmarksart.com
Active Plugins:
AddToAny Share Buttons
Advanced Custom Fields Pro
Custom Post Type UI
Easy Admin Menu
Envira Gallery
Event Espresso – Calendar (EE 4.3+)
Google Analytics by Yoast
Gravity Forms
Jetpack by WordPress.com
jQuery Responsive Select Menu
ManageWP – Worker
Page Links To
Soliloquy
TinyMCE Advanced
WP-DBManager
Yoast SEO
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Tony
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October 5, 2015 at 4:48 am
Hi there,
Do they receive the second email instantly or is it delayed at all? Say roughly an hour between them?
Which payment method are you using?
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karks88
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October 5, 2015 at 5:59 am
Hi Tony, thanks for your help. I’m told that the second email comes in delayed. They are using PayPal Standard payments.
Funny thing is they don’t receive a second message from PayPal, just WordPress. Maybe there’s some communications issue between the payment system and the site?
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Tony
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October 5, 2015 at 7:24 am
I can reproduce this on one of my test sites.
It looks like one of the cron jobs we setup to confirm that a user has returned from an offsite payment gateway (and updates the transaction/registration status at that point) is triggering the registration approved message when it runs.
That shouldn’t be happening so I’ve created a ticket for our developers to investigate.
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scaldwell
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October 6, 2015 at 8:55 am
We’re having the same issue! Same situation/configuration. What’s the status on this?
Thank you!
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karks88
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October 6, 2015 at 8:57 am
Well, at least we know it’s a bug in the software. Hopefully it won’t be a difficult fix. Thanks to Tony for looking into this!
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Seth Shoultes
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October 6, 2015 at 9:47 pm
We’ve bumped the priority on this ticket. Hopefully we can get it squared away soon.
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Lorenzo Orlando Caum
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October 9, 2015 at 9:49 am
Hello, we are working on a solution. Here is a workaround which will prevent those multiple notifications:
1) Please deactivate your version of Event Espresso 4 through your WordPress plugins screen in your WP dashboard
2) Click on the following link which will download a prior version of Event Espresso 4 to your computer:
https://github.com/eventespresso/event-espresso-core/archive/4.8.9.p-sans-tests-tag.zip
3) Return to your WP Plugins screen and then upload and activate the version that you just downloaded
We’ll update your support post as soon as we have verified a fix and then you’ll be able to update to the current release.
Thanks
—
Lorenzo
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Josh
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October 19, 2015 at 12:06 pm
The fix is included in Event Espresso 4.8.15.p.
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karks88
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October 22, 2015 at 9:19 am
Thanks so much for your help! So far I’ve heard no reports of duplicate messages coming in.
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Tony
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October 22, 2015 at 9:22 am
That’s great!
Please do let us know if you receive any more reports.
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