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What to do when attendee purchases multiple tickets

Posted: February 21, 2013 at 11:16 am

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Noah Purves-Smith

February 21, 2013 at 11:16 am

Someone purchased two tickets but they only received one ticket for her and her guest. The ticket also does not say how many attendees the ticket is good for. I’m wondering what the proper procedure is for dealing with this.


Dean

February 22, 2013 at 12:20 am

Hi Noah,

How have you go the event set up? If the event does not request details from the additional attendess (minimum name and email) then they will not get sent anything.

The ticket quantity issue was resolved in a version higher than yours so updating Event Espresso will resolve that for you.
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Updated by Dean 11 years, 9 months ago ago

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