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Unable to auto update plugins

Posted: November 22, 2013 at 11:22 pm

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butterlane

November 22, 2013 at 11:22 pm

Hello,
We are trying to update our Event Espresso plugins and are getting this message “You need a valid Site License Key to enable automatic upgrades. Your current membership level does not allow automatic upgrades on more than one domain.”
WE are only using this plugin on one domain. I read somewhere that we may need to update our license key. However, when I clicked to update the key, it tried to charge me $10. Is there a way to get a new license key without paying? What causes this problem? Like I mentioned, we are only using this Key on one domain.
Thank you.


Dean

November 25, 2013 at 12:36 am

Hi Maria,

Sorry about that. I have reset the key. Please remove the key from the General settings and save, then add the key back and re-save.

Let us know if that does not work.

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