Support

January 28, 2014 at 12:16 pm

Hi Dean, the exact error message is

Thank You
Transaction Failed
2040: Connection ticket is missing
There was an error in the transaction process, try again. Event logged.

It comes up after entering payment information and submitting – or, i.e. the Thank You page

Thanks, and any further help appreciated. I am not sure exactly how DNS change would affect it either. (The IT guy assured me the SSL would not be affected, but then again, he has been wrong before . . . I am not sure what else it could be)

January 29, 2014 at 4:56 pm

Dean, thanks for you help with this. You investigations helped ultimately weed through a lot of potential confusion – I found out there were other updates that happened server-side prior to the weekend as well. But ultimately, here was the problem:

Someone had activated the Quickbooks gateway in the backend. But since there was no connection ticket, etc. (as the error stated) it obviously did not work. Since the “Pay with credit card” icon looks the same as that which would be connected to Paypal Pro . . . all errors were ultimately from the wrong button being pushed.

So really simple problem, really simple solution, but if you hadn’t pointed out that was a Quickbooks error, we would have been wasting a lot more time looking in all the wrong places.

I am posting this to say thanks but I am also posting if anyone else should ever come up against something like it again. It’s like the instructions on the clothes washer – look for the simplest solution first. “Before calling for service please ensure your washer is plugged in . . .”