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Mark Law
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August 31, 2015 at 5:27 am
Hi!
My client uses Event Espresso to sell his guided tours in Amsterdam online. This works great, except for when a customer books a tour and aborts before paying. The attendee gets registered with status pending and taking up a seat. This is a lot of extra work for my client, because he has to delete the attendee manually.
Is there a solution for this problem?
Kind regards,
Anne-Marie
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Dean
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August 31, 2015 at 7:09 am
Hi,
In the General Settings, check that the option “Default Payment Status (this value will be automatically filled in for each person’s payment status, until payment is made, for each event):” is set to Incomplete.
In the event editor make sure the option “Default Payment Status for Event: ” is set to either No Change (but general settings option must be Incomplete) or Incomplete.
Completed: Paid, space reserved
Pending: Not paid, space reserved
Incomplete: Not paid, space NOT reserved
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