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drumm1n
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March 15, 2013 at 1:07 am
Before I buy…
- Is there an option to present and accept checks via mail as well as online options? Requires manually updating payment status.
- When registering multiple individuals in a single registration, where is the form that allows the register to input his companions? How are we suppose to collect this information?
- Upon registration confirmation, I receive 9 registration confirmation emails and 9 payment confirmation emails. I see others have this problem but your forums block the answers. Not a great way to encourage sales if you ask me. So, what’s the bug and how do I stop it, as this is an obvious deal breaker.
- Why do no registration confirmation emails go out until after a Paypal payment is confirmed? Shouldn’t it go out right after registration verification? Is this another bug?
Thanks,
Drumm1n.
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Dean
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March 15, 2013 at 2:48 am
Hi Darren,
Let’s see if we can get your questions answered.
Is there an option to present and accept checks via mail as well as
online options? Requires manually updating payment status.
Yes, there are over 15 gateways available and you can use several at the same time (eg, cheque, invoice, payapal, authorize.net). If you are using an offline payment, yes it does require manually updating the attendee record.
When registering multiple individuals in a single registration, where
is the form that allows the register to input his companions? How are
we suppose to collect this information?
By default this is turned off but is easily turned on, on a per event basis. There are 3 types of Additional Attendee data gathering: No info, Personal only (name and email), full details (name, email and whatever other questions you have allocated).
Upon registration confirmation, I receive 9 registration confirmation
emails and 9 payment confirmation emails. I see others have this
problem but your forums block the answers. Not a great way to
encourage sales if you ask me. So, what’s the bug and how do I stop
it, as this is an obvious deal breaker.
This is not a bug. If 9 email addresses are entered because their are nine ticket holders whose details have been obtained then each will be emailed.
In some situations some email servers send out duplicate emails. These are isolated cases and as far as we are aware, down to the severs email settings.
Why do no registration confirmation emails go out until after a Paypal
payment is confirmed? Shouldn’t it go out right after registration
verification? Is this another bug?
It is not a bug, it is a default setting. There is an option in the General settings to allow confirmation emails to go out before payment is received.
I hope that help, let us know if you have any further questions or need clarification.
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drumm1n
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March 15, 2013 at 9:47 am
Thanks for the quick response (a couple of night owls!) Already ahead of your competition. I’m just about there.
So, re: Q1, in the free version, there is no ability to do both offline and online payment simultaneously? In the paid, once I acknowledge the offline payment, can I then (as well as change status to paid) send the payment confirmation email?
Q1 Part 2: I need to give paid attendees access to restricted content (handouts, etc.), which I was planning on doing by providing a link and password to on the web site in the payment confirmation email. Is there a better way / recommended approach to do this?
On Q2, where is this option? I’m on the Event Overview/Edit page and I don’t see it; it this a paid only feature?
On Q3, I don’t think it’s my email server. If I make the Payment and Thank_You pages ‘public’ then this issue goes away. The documentation recommended they be private. What’s the risks if they aren public?
On Q4, okay, found this thanks!
One more question: I see that if I anything less than Editor level permission, I don’t get any of the Event Espresso plugin controls. I want the event manager user to only have Editor access. Can that be done?
Oh, and when upgrading to paid version, is my data preserved?
Thanks Dean.
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Dean
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March 18, 2013 at 1:09 am
Hi Darren,
Sorry for the slow response, weekends an all that.
1) In the free version there is only the Paypal gateway. In the paid yes, you can manually mark the user as “complete” and there is a link to resend (or in this case send) the registration email.
1 part deux) NOt from within Event Espresso, I would recommend either the system you have in mind or something like a membership plugin.
2) Yes it is in the premium version only.
3) Ahhh I see, the 4 main pages of Event Espresso (event registration, thank you, transactions and cancellation must be publicly accessible even if they are not on the navigation. If they are private, password protected or in draft form, the plugin will not work correctly.
5) We recommend using the Roles and Permissions Pro (Basic is a requirement of Pro) to allow access to Event Espresso for different roles. You could potentially use an alternative system, but we do not support that route.
6) Yes the database is always preserved, however it is good practice to back up your database/files before upgrading or updating in case of any unforeseen issues (and not just for EE updates.)
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