Support

December 21, 2023 at 11:42 am

We are changing payment processors, which led me to cancel our license renewal for Braintree yesterday. Then we got a confirmation email to our designated contact email (should have been me but I’d failed to update that) which has some draconian, apocalyptic language:

We’re sad to see you quit

You canceled your Event Espresso Support License so that it will not automatically renew. If this in in error please contact us or log back in to your account and reactivate or renew your Support License.

If you allow your Support License to expire you will NOT receive:

access to the Event Espresso support team for technical support
updates for the Event Espresso software
a 30%-50% loyal customer discount
the same price for as long as you keep your Support License active

There is, I know, a little block to the side that says Braintree license, but the other language which isn’t accurage caused something of a stir this morning…maybe you want to take a stab rewriting that, and say “cancelled the license(s) shown to the right” or something like that.

Thanks!