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Roelof Brandsma
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December 16, 2014 at 9:21 am
We are having the problem that when people pay via Paypal we get a Status Incomplete and have to finalize the registration manually. Last year the Paypal payments worked fine, but now they don’t. The logfiles don’t have any information about these registrations.
Today I have tried two registrations that both got Status Incomplete. One I canceled the Paypal payment right before loggin into Paypal and the other I completed the Paypal payment. So it looks like there is a problem with returning the payment status, or something.
I have already installed the simple txn template, curl is working and the Transactions page is accessible and has https enabled.
The only fail given by the Requirements Check plugin (apart from a some on screen warnings) is that MySQL is version 5.0 (while it is actually is 5.2).
Since last year we updated WordPress and all the plugins and the hosting provider moved to a new platform, which should be fully compatible. MySQL server hasn’t changed.
Our site is http://impro-amsterdam.nl
Currently we are running the following:
Wordpress 4.0.1 with theme Twenty Fourteen
Event Espresso Version 3.1.36.6.P
Event Espresso – Calendar Version 2.2.4.p
Multi Event Registration Version 1.0.5.p
Recurring Events Version 1.1.8.p
Ticketing Version 2.1.p
Thank you for your help!
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Sidney Harrell
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December 16, 2014 at 2:36 pm
Is the payment status updating after a delay? Sometimes the IPN message from Paypal can lag behind the return of the user to your site by up to a couple of minutes. If that is the case, then it’s possible to mark the Thank You page as “Pending” instead of incomplete, and would be updated to paid once the ipn message is received. But displaying some text explaining the delay and asking the user to refresh after a couple minutes might work, too.
If it is not the laggy ipn problem, but something else, it can be helpful to try resending ipn messages from your paypal account and examining the logs afterwords.
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Roelof Brandsma
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December 21, 2014 at 6:20 am
The IPN messages appeared to be turned off completely.
Everything is now working again.
Thank you for you help!
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