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Logo does not appear in confirmation emails to recipients

Posted: December 5, 2014 at 10:28 am

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Scott Case

December 5, 2014 at 10:28 am

When someone places an order for an event and receives their confirmation email, the logo that we have placed in the Event Espresso –> General Settings –> Existing Logo does not pull through.

Recipients receive the message with a box with a question mark where the logo is supposed to be.

We are using WP 4.0.1 and EE version 4.4.5.p.


Sidney Harrell

December 5, 2014 at 12:17 pm

Can you check the url that is in the “upload new logo” box on the general settings page and make sure that it is an absolute and not a relative url? Looks like the domain name is missing in the email image source.
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Support forum for Event Espresso 3 and Event Espresso 4.
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Status: closed

Updated by Sidney Harrell 9 years, 11 months ago ago

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