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Monika Male
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January 31, 2014 at 2:22 am
We have paid for a Buisness Licence…
It is nearly impossible to get anything other than a vague response, ‘look at this documentation link’ or ‘no sorry, it doesn’t do that’.
Could someone, please get back to me asap.
A phone number to speak to someone would be better, quicker and more effective.
Our queries and questions are too numerous for the forum.
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Emoni
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January 31, 2014 at 4:55 am
Because the plugin works effectively it comes down to having to learn how to use it or paying a third party to implement it. With the price point for EE a fraction of what this would cost to develop from scratch you can’t expect to have a call centre on hand to answer questions.
The forum has been very effective for ironing out any issues and the documentation is comprehensive. If you provide your specification then someone will usually reply with a detailed response.
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Dean
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January 31, 2014 at 6:14 am
Hi Monika,
We try our utmost to provide the best possible support that we can, often going above and beyond regular support (at least in our opinion).
Sometimes though it is best for us to just provide a link to documentation that can explain an answer in full, and sometimes we simply do not have a feature that someone is looking for.
We are always here if there are follow up queries, for instance if you have read through a piece of documentation and not fully understood it or are not quite sure how to implement it, we will try and help further.
Due to the fact that we support a large, international customer base, we do not provide phone support within the standard support licence.
In fact we find that support via a forum, while admittedly not perfect, is the best solution for providing responses and creating an ever growing knowledge base.
If you do require telephone support, it can be arranged, but we do charge for it: up to a 30 minute phone call costs one Priority Support token (https://eventespresso.com/product/priority-support-tokens/).
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