Support

Home Forums Event Espresso Premium Facebook Preview Image not working – Debug says Curl error: 7 (COULDNT_CONNECT)

Facebook Preview Image not working – Debug says Curl error: 7 (COULDNT_CONNECT)

Posted: June 6, 2019 at 4:07 am

Viewing 1 reply thread


PlasmicSteve

June 6, 2019 at 4:07 am

Hello. Every day I share 1-2 EE events on Facebook. Normally the preview image loads fine on the first time, but as of this morning, it’s not loading at all.

I tested the event link below on Facebook Debugger multiple times:
https://sugarplumstudio.com/events/hedgehog-cake-2/

Facebook Debugger came back with:

Inferred Property
The ‘og:image’ property should be explicitly provided, even if a value can be inferred from other tags.

Missing Properties
The following required properties are missing: og:url, og:type, og:title, og:image, og:description, fb:app_id

Curl Error
Curl error: 35 (SSL_CONNECT_ERROR)

That Curl error sometimes changes to 56 (RECV ERROR)

Also the Link Preview comes up as the domain itself (sugarplumstudio.com) and not the event URL – I’m not sure if that’s normal.

Can you give me insight into why this is suddenly happening and what I can do to fix it?

Thank you.

Steve


PlasmicSteve

June 6, 2019 at 5:27 am

Apologies – I think you can disregard this (unless you have any other insight into the issue).

I deactivated two plugins – one for SSL and one for Redirection – that I’d updated in the past 2-4 days. After 20 minutes, presumably once server cache had cleared from my host, the problem went away.

Sorry for the false alarm.

Viewing 1 reply thread

The support post ‘Facebook Preview Image not working – Debug says Curl error: 7 (COULDNT_CONNECT)’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

Event Espresso