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Michael Cain
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October 2, 2014 at 3:10 am
Hi, I’m using EE4.4.1 and WP4.0 currently and just spotted a problem when attempting to book several tickets for an event.
Click here to see the set up.
So, customers have the opportunity to book for the full week or book individual days. It is when booking individual days that we get the error – For example, select 1 ticket for Monday, Wednesday and Thursday then click on Book Now – I can’t add any attendee info for attendee 1 as its all blocked out with errors. When you click the “first name” box you get the following message:
First Name is a required question.
Last Name is a required question.
Age is a required question.
Date Of Birth (dd/mm/yyyy) is a required question.
Gender is a required question.
You must enter a valid email address.
School Attended is a required question.
Telephone No 1 is a required question.
Telephone No 2 is a required question.
Does your child have an illness, disability or allergy? is a required question. Please enter a value for at least one of the options.
Do you allow coaches to administer first aid to your child? is a required question. Please enter a value for at least one of the options.
Ethnicity (please choose) is a required question. Please enter a value for at least one of the options.
Please answer all required questions before proceeding.
Therefore customers can’t complete registration.
Can you advise asap please?
Regards
Michael
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Michael Cain
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October 2, 2014 at 3:28 am
Quick update: I un-ticked the options under “Questions for additional registrants” on the right side of the event edit screen and then re-tested the ticket buying process and it seems to work.
Possibly a bug or is this the correct way to set up such an event?
Regards
Michael
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Dean
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October 2, 2014 at 3:46 am
Hi Michael,
Can you change it back to how it was when the errors appeared and then provide a link to an example event please?
It sounds like a possible JavaScript error/conflict but until I see it it’s hard to say for sure.
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Michael Cain
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October 2, 2014 at 3:50 am
Hi Dean,
Thanks for getting back to me on this – I’ve changed the following event back to how it was with the errors.
http://www.burnleyfccommunity.org/events/october-half-term-colne-cricket-club/
If you need access to the system let me know.
Regards
Michael
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Dean
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October 2, 2014 at 4:25 am
Thanks Michael,
OK I see the issue, but there are no obvious errors appearing. As such I can only think it is a conflict with another plugin or the theme.
Can you try disabling all plugins and seeing if the error persists?
If it does please also try swapping to a default theme such as Twentytwelve (the Theme Test Drive plugin can be useful for that).
My gut feeling is that it is the Contact Form 7 plugin, as that’s the only one adding JavaScript files that I can see, and it does deal with forms.
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Michael Cain
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October 2, 2014 at 4:54 am
Hi Dean,
OK its not plugin related, just deactivated them all and retried it and still the same problem. Will give the Theme Test Drive plugin a whirl.
Cheers
Michael
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Michael Cain
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October 2, 2014 at 4:58 am
Hi Dean,
Problem looks to be in the theme itself 🙁 Used the Theme Test Drive and it works fine on TwentyTwelve.
Is this something you can help with if support tokens are purchased?
Regards
Michael
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Dean
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October 2, 2014 at 6:20 am
We might not need to do that, I think this is actually a CSS issue.
While I haven’t pinpointed WHY it’s doing it, can you add the following CSS to the bottom of your themes style.css or to a plugin such as My Custom CSS:
#spco-copy-attendee-dv {
position: inherit !important;
}
What’s happening is that the Copy Attendee button is huge in the background and it is overlaying the form. As such when you click a field you are actually clicking the Copy Attendee button, so it kicks in the validation script becuase the form is empty.
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Michael Cain
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October 2, 2014 at 7:31 am
Hi Dean,
Excellent, that’s solved it! Happy days!
Thanks very much for your help.
Regards
Michael
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