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bigbusinesshq
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April 17, 2014 at 5:10 pm
Hi all,
I’m having custom question problems with EE and my wordpress theme and am hoping someone can point me in the direction of the file(s) I need to ‘tamper’ with!
Wordpress Ver: 3.9
EE 4.2.0.reg
Event: http://www.gorgeousgetaway.co.uk/events/gorgeousgetaway/
Problem
1) I have setup 4 custom questions for registration and put most into a registration group.
2) User enters registration details in Step 1 and clicks submit.
3) All the answers to the default ‘System’ questions are sent OK and the user is created in the database (seen on phpadmin) and in the users list for the event. Answers to custom questions are not sent.
4) User can continue with selecting payment type and the booking is created as normal on the system. But all custom question fields are empty.
Note, after clicking submit on step 1 of the registration, the message comes up to say details were submitted, but if I click EDIT, the answers for system questions are all there, but any custom question answers are cleared.
I tried the same with all plugins off first – no joy, and then with default 2011 wordpress theme and all custom answers WERE sent (The details were also still there when I clicked EDIT, so definitely appears to be theme related)
Any help appreciated – I have basic php / html experience so happy to dig in but just need to know where to start!
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Dean
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April 18, 2014 at 12:25 am
Hi,
I can’t say for sure this is causing the issue, but the first thing I would look to do is to update your theme (if that is possible). The reason being is that the theme is loading an old version of jQuery(1.6.4) when currently WordPress loads version 1.11.0
As such, the old jQuery is causing an error that might be affecting things along the way. Even if this doesn’t resolve the issue it will give us a level playing field to troubleshoot.
Your theme does not seem to have a company behind it, at least there is nothing in the code where it normally tells you who created it. As such there may be no updates. Your choices then would be to either dig into the code to manually change the jQuery so it loads WP defaults or change theme.
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bigbusinesshq
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April 18, 2014 at 1:30 am
Hi Dean,
Thank you !!
Updating the theme not an option as it was a template from an online store – not confident they will ever update!
I downloaded jquery 1.11.0, and edited the themes functions file to point to the new jquery file. All working as expected now!
Thanks again – I’ve recently moved from using another premium wordpress events plugin … let’s just say happy so far with EE!
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Dean
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April 18, 2014 at 3:25 am
Hey,
I’m glad it was a simple fix as that!
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