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Roman
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August 21, 2013 at 4:50 am
hi, I have EE instaled on my page for few days and have some problems :
1. if I put into the admin page in WP the licence code, it still shows me (in the EE account, that is not active. But I put the licence maybe 36 hours before).
2. if I will fill the registration for the event, I have conformation mail but nothing is in (is mail without information).
thanx for your help.
Roman
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Dean
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August 21, 2013 at 4:53 am
Hello Roman,
1) Can you check that the licence key does not have any spaces before or after it and re-save the General Settings page. Also is the site accessible as it needs to communicate with our site, so it cannot be blocked in any way.
2) Thats odd. Can you check the General Settings page to make sure the Registration Confirmation email has content in it. Also in the event itself, does the Email Confirmation box near the bottom look like this http://d.pr/i/JjUc or are any of the settings different?
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Roman
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August 21, 2013 at 5:17 am
Hello Dean,
1, I did it. I checked the number and is without any spaces also before and after. Is still same. Also I thing that the site is not blocked. But – dont know how to check it 🙂
2) I checked the confirmation box, and the problem was there – there is content in the box – general settings page, but I had “yes” – send custom confirmation. BUT also I had content in the box with “custom confirmation” mail.
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Dean
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August 21, 2013 at 5:26 am
OK,
Well Im happy number 2 is sorted. Number one is a bit strange.
Is it possible to get your login details in order to look into this?
If so, please send them via https://eventespresso.com/send-login-details/
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Dean
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August 21, 2013 at 6:06 am
Hi Roman,
Everything looks in order so perhaps the key went wrong. I have deleted that key and generated you a new one. Give it 24 hours if nothing then let us know.
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Roman
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August 21, 2013 at 6:08 am
Hi, thanx. I have to copy-past and save the new key or U did it?
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Dean
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August 21, 2013 at 6:12 am
I did it for you.
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Roman
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August 21, 2013 at 6:14 am
🙂 thanx
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Roman
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August 23, 2013 at 3:31 am
Hello Dean,
I have still the same problem. Also after more than 24 hours it still shows me that is not active 🙁 what we can do now?
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Roman
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August 24, 2013 at 12:13 pm
I tryed copy, past and re-save the licence code again, but is still same 🙁 – it still shows me that licence is not active here in my account on event espresso.
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Dean
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August 26, 2013 at 6:13 am
Hi Roman,
Not sure why this isn’t working as everything seems to be in order. I reset it again to be sure and will refer to a dev for assistance.
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Dean
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August 26, 2013 at 6:59 am
I tested the licence key again Roman, and tried it one one of my test installs and it found it instantly. As such I can only assume there is something either on your site or to do with the server setup that is blocking communication between your site and ours.
I couldnt see any plugins that might be doing this, so you may want to speak to your hosting provider.
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Roman
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August 26, 2013 at 11:06 pm
Hi, thanx, I will write to my hosting provider to check it. Also I will try to instal eventespresso on my second site and will see. But how it should be with the licence number after, because is just for one site and if it will connect with new site ….
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Dean
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August 27, 2013 at 1:41 am
We can reset it back for you Roman, thats no problem as we are just trying to figure out the issue.
Let me know if the other site works or not.
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Roman
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August 27, 2013 at 4:21 am
Hi, thanx so much. I just tryed to instal EE to my second site, just this without add ons. Will wait till tomoroww if will conect with my EE account or nor (now after 20 min from instalation is not). Will see. Thanx again. Will let U know. Roman
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Roman
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August 28, 2013 at 2:15 am
Hi, just want to inform U that conecction was blocked on the server (my hosting) site. They change it nad now it is conected. thanx so much for the support. have a nice day. Roman
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Dean
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August 28, 2013 at 2:16 am
OK, Roman! Glad you got it sorted.
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Roman
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August 28, 2013 at 2:28 am
I’m happy too. Now have some trouble with automatic actualisation of the calendar (it shows me this msg :
” Aktualizace je stahována z redacted – Event Espresso support team – LOC
An error occurred while updating Event Espresso – Calendar: Stažení se nezda?ilo. Failed to connect to 176.32.100.72: Operation not permitted
hope will not be big trouble with this 🙂
R.
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Dean
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August 28, 2013 at 11:17 pm
Looks like a similar issue. The licence key and updates basically use the same system, so it looks like you have some more issues for connecting outbound.
If necessary you can always download the updates from your account page and manually install them via WordPress or FTP.
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Roman
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August 29, 2013 at 12:36 am
Hi again,
yes, is ok now also with the updates.
Hope last think :
In EE system status I have 2 msgs:
1. WP Memory Limit 40MB – We recommend setting memory to at least 64MB. See: Increasing memory allocated to PHP , but I have setup 128 MB on the server
2. PHP Sessions
Session save path
Warning: is_dir(): open_basedir restriction in effect. File(/var/tmp) is not within the allowed path(s): (/data/www/18714/myfit_cz) in /data/www/18714/myfit_cz/www/wp-content/plugins/event-espresso-1/includes/espresso-admin-status.php on line 295
/var/tmp does not exist – contact your host to resolve the problem.
I’m in touch also with the server about it.
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