The primary recipient gets a totally empty confirmation with some lines as if there should have been text, the admin gets css an html code above the information.
Please help!
Please try a reinstall of your software. Begin by backing up your WordPress: https://codex.wordpress.org/WordPress_Backups
Next, download the latest version of your Event Espresso software from your account: https://eventespresso.com/users/frankdaugaard/
Now login to your WordPress admin and go to Plugins. Locate Event Espresso in the list of plugins and deactivate it.
Next login to your WordPress root with an SFTP or FTP client (FileZilla and Cyberduck are free options). Then browse to the WordPress plugins folder: wp-content/plugins
Locate the Event Espresso folder and relocate it one level above the WordPress plugins folder and add old to the end of the folder name: wp-content/event-espresso-old
Return to the Plugins screen in the WordPress admin and click on Add New –> Upload. Then browse to the zip file that you downloaded from your account. Select it and begin the upload process. You can activate Event Espresso after it has finished.
DID NOT WORK. Please help! This site cannot be offline very long.
The support post ‘Confirmation emails are messed up in EE4’ is closed to new replies.
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