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J
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February 19, 2014 at 12:03 am
Hi All,
We have Event Expresso version 4.1.4 reg . We are using Paypal payments pro and are based in Australia.
Paypal have told us that our cart is treating Australian clients as if they are international ones and so we are being charged extra fees (and they are alot!).Paypal have suggested we change the country setting on the cart.
We have gone to the event expresso payments section and looked at changing the country settings, but there only seems to be currency settings, which have always been set to AUD (Australian dollar).
Can you help?
Regards,
Jacqui
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Dean
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February 19, 2014 at 5:09 am
Hi Jacqui,
This could be a couple of things, can I get a link to your event registration page please? I want to see if the payment form is showing Australia as an option.
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J
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February 19, 2014 at 2:57 pm
Thanks Dean,
Link to registration page is: http://lawsense.com.au/nsw
Regards,
Jacqui
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J
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February 19, 2014 at 8:53 pm
PS: I also have a test registration event at http://lawsense.com.au/victoria
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Dean
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February 20, 2014 at 5:08 am
Hi,
Sorry I’m a little confused, you said you are using EE 4.1.4, but the site you linked is using EE 3.1.32.2.
Please can you clarify what’s happening as the resolution will be dependant upon version.
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J
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February 20, 2014 at 1:02 pm
Huge apologies (and great embarrassment!). The version we are using is in fact 3.1.32.2.P.
Regards,
Jacqui
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Sidney Harrell
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February 20, 2014 at 9:05 pm
Hi J, would you feel comfortable making a couple edits to the code to try to get it working for you? If not, you can send login credentials by filling out the form here. Be sure to include ftp (or ssh) credentials, as we would need them to make the changes.
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J
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February 20, 2014 at 11:12 pm
Thanks Sidney. I’d be pretty nervous about making the changes myself, so I filled out the form 🙂 Regards, Jacqui
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Dean
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February 21, 2014 at 2:36 am
Hi,
Thanks for the login details. I have edited the file for you so now it should correctly send Australia to PayPal.
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J
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February 21, 2014 at 3:09 am
Thanks Dean. I have put a transaction through and it looks like paypal is still charging at the higher amount. Do we need to look at this further, or should I take it up with paypal first and let you know? Regards, Jacqui
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Dean
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February 21, 2014 at 5:34 am
Can you clarify with PayPal? The system should be seeing Australia (it’s pulled from the Organization Settings, I check it was set).
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