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Adath Jeshurun
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February 25, 2014 at 10:04 am
When a seat is purchased, we receive confirmation from WordPress that seat is purchased, however, the seat is still being shown on seating chart as being available and open. Payment was even charged to the buyer, but their seat is still available. How can we resolve this asap. It has happened to multiple buyers. With seat still being available we are receiving multiple buyers of same seat, and receiving multiple confirmation emails of same seat being purchased (each buyer is being charged for the same seat.)
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Seth Shoultes
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February 25, 2014 at 3:03 pm
Hi Adath,
Can you please post a link the site/page that this is happening?
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Adath Jeshurun
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February 25, 2014 at 3:13 pm
This is our event:
http://www.adathjeshurun.org/event-registration/?ee=3
If you click to select a seat in some cases, the seat sells, but still shows available on the seating chart. Examples of some seats that have already sold are go to “Section Side Right” (far right scroll) and see seats CC374, CC373 and BB374, BB373 (rows 2 (BB) and 3 (CC) in “Section Side Right” all the way to the right of that section. Thanks!
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Seth Shoultes
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February 25, 2014 at 9:00 pm
Do you mind if we login into the site as an admin and take a look around? Please send WordPress admin level log in credentials via this form:
https://eventespresso.com/send-login-details/
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Seth Shoultes
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February 26, 2014 at 2:50 pm
Sorry for the delay. I logged into your site and noticed that you have a caching plugin installed on your WP site. So, what is probably happening, is the page with the seating chart is being cached and serving up an outdated version of the seating and possibly the old data. I would highly recommend turning off caching on the seating chart page, or disabling the caching plugin all together.
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