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NewEEUser
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July 31, 2021 at 10:36 am
Our company conducts training events. We go from region to region offering several options for our clients. Our attendees register mostly in groups and often, individual attendees from that group need to switch to a different training event. We currently use the Attendee Mover and find it works beautifully if one person registers and that person moves. Our issue is when an attendee from a group needs to move. What we’re seeing is that all the revenue for the group is tied to the primary registrant. Example: Three attendees register for Event #1 at $10pp for a total of $30. Attendee #1 (primary registrant) has to move to Event #2. We use the AM and it successfully moves that attendee to Event #2 however, $30 moves with that attendee. Not just their $10 share of the groups revenue. So Event #1 now has Attendee #2 & #3 with $0.00 each in the revenue fields and Event #2 has Attendee #1 in it with $30.00 in the revenue field. In that, our total event revenue is never accurate. The same thing happens if only Attendee #3 moves. All the revenue is staying in Event #1 with Attendee #1 (primary registrant) and no revenue moves with Attendee #3. How can we keep individual revenue tied to it’s own attendee?
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