At approximately 1pm EST the EventEspresso.com website host, HostGator experienced a network outage. HostGator guarantees 99.9% uptime with all their dedicated servers which means that our website server should not be down (unexpectedly) for more than 9 hours the entire year—but yesterday alone our server was down for more than 12 hours!
We know this was really bad timing for everyone. Just 10 hours earlier we released Event Espresso 4.2 and began sending email notifications to users to download the update. We apologize for the interruptions and inconvenience this caused. We are taking actions to try and ensure something like this doesn’t happen again.
HostGator use to be very reliable, but the recent disruptions (this was not the first, nor the second interruption) indicate that we can not rely on them for the level of service we need for EventEspresso.com (99.9%+ up-time). Within the next 30 days we intend to move EventEspresso.com to a new hosting service that has a better infrastructure to meet those types of expectations and guarantees. Our hope is that any downtime in the future is intentional and/or scheduled.
This means that there will be some additional disruptions as we go through the process of changing hosts. However, we hope these disruptions are intentional, controlled, and relatively brief. Once we have made the full transition to another host we expect that you will find that the EventEspresso.com website loads faster and is more reliable.
Thank you for your patience, and please pardon the construction as we change the filters on the Event Espresso machine.