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Your Registrations showing none for registrants

Posted: March 8, 2021 at 2:21 pm


GGS

March 8, 2021 at 2:21 pm

Your Registrations on Account Page
>>You have no events yet<<

Almost everyone who registered gets this.

This has been happening since I used Cloudflare. is it blocking JS?


GGS

March 8, 2021 at 2:22 pm

Sorry. https://ighr.gagensociety.org


GGS

March 8, 2021 at 2:32 pm

Updated. Not a single registrant is showing registered courses. This is even before Cloudflare. So that too.


Tony

  • Support Staff

March 9, 2021 at 4:48 am

Hi there,

Do your users register onto the site before they register on events?

Are they logged in when registering?

Are they using the same contact details for the registration as they have on their user account?

Did you have the WP User Integration add-on activated on the site prior to the users registering onto the event(s)? (I’m assuming so but just confirming)

I’ve just registered onto the site and register onto an event a couple of times, it linked my registrations to my account when testing (Side note, you can change the registration status of my registrations to either Pending Payment or Cancelled to ‘release’ the spots taken).


GGS

March 9, 2021 at 8:58 am

Seems to only be an issue for previously registered people. Should it be?


Tony

  • Support Staff

March 9, 2021 at 9:50 am

It depends on what you mean by previously registered, previously to what?


GGS

March 9, 2021 at 9:52 am

They registered last year and have an account


GGS

March 9, 2021 at 12:14 pm

See my email for the password change


GGS

March 9, 2021 at 12:59 pm

For some reasson, many people/maybe all lost their link between registration and their login.
It does not show: WordPress User Profile in the Update “Contact Record Box” anymore.

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