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stevestaso
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April 13, 2015 at 7:11 pm
After selecting a ticket, and after entering personal info, the next step produces this error popup:
An error has occurred:
Your form data could not be applied to any valid registrations.
EE_SPCO_Reg_Step_Attendee_Information - process_reg_step - 596
This only happens from 1 location/network.
But perhaps you can glean something from the page source, etc.
What I’ve done/checked so far:
– current EE4
– critical pages OK
– 128MB memory for PHP
– sessions enabled
https://afcea-la.org/afceala-wp/phpinfo.php
– No caching plugins (I did use 1, but removed it and all related files)
I have WordPress-HTTPS enabled (perhaps a problem.?.)
I have NOT disabled plugins, tested; re-enabled 1 at a time.
This is my next step unless you have other guidance.
Thanks in advance.
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Lorenzo Orlando Caum
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April 13, 2015 at 7:17 pm
Hi, thanks for getting a head start on troubleshooting. Could you clarify on the following comment?
This only happens from 1 location/network.
It works on multiple computers but does not work on a specific computer on a specific network (e.g. corporate network with a firewall)?
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Lorenzo
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stevestaso
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April 13, 2015 at 7:49 pm
Yes. It seems all computers from 1 location/network is having the same problem. They have a proxy server and firewall and network policies (a government installation) that cannot be changed.
They have to use IE11 – which seems to strip out the css.?.
Trying the “Enterprise Mode” seems better for the CSS but
Both options yield the same result: error after the 2nd step of entering personal info.
Could be related, but another location reports a problem after step 1 of selecting the ticket. But they get an error that says: “Your request failed to pass a security check”
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Lorenzo Orlando Caum
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April 14, 2015 at 9:27 am
Hi, I don’t have any specifics but I think a combination of the network policies & firewalls are filtering out some elements that Event Espresso needs to process a registration.
This is related to this comment:
They have to use IE11 – which seems to strip out the css.?.
Internet Explorer is fine but I’m interested in the styling.
Does the styling appear broken on only these computers on this network?
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Lorenzo
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