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Eversion Systems
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August 18, 2015 at 5:29 pm
Seeing an error on the checkout
EE_SPCO_Reg_step_Attendee_Information – process_reg_step – 507
From what I have read in the forums caching is an issue. I did have W3Total Cache installed but I have since removed this.
Any ideas?
http://www.earlychildhoodaustralia.org.au/shop/events/eca-live-wires-forum-sydney/
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This topic was modified 8 years, 7 months ago by
 Eversion Systems.
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This topic was modified 4 years, 1 month ago by
 Garth.
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Eversion Systems
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August 18, 2015 at 5:36 pm
I’m using Event Espresso – 4.7.9.p
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Tony
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August 19, 2015 at 5:16 am
Hi there,
I just ran a test registration without any problems.
Is this happening on a specific event?
Which browser are you using?
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Eversion Systems
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August 19, 2015 at 5:58 am
I’ll ask my customer.
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Josh
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August 19, 2015 at 9:48 am
Hi there,
You’ll also need to make sure that the Event Espresso registration checkout pages are not being cached by Sucuri/Cloudproxy.
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Eversion Systems
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August 21, 2015 at 12:37 am
Ok so the user is using Chrome browser. Sucuri caching was enabled and has since been turned off. It only appears to happen when the user tries to register 4 or more people at once because there are quite a lot of fields to fill out there must be some sort of timeout occurring.
They are still experiencing issues since caching was disabled.
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Dean
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August 21, 2015 at 1:58 am
Hi,
I just registered 5 test users for the event with no issues. In fact it was a lovely speedy site, so I doubt there’s a timeout issue occurring.
Can you ask the client to clear their own browser cache, as perhaps they have something stored still affecting this (seeing as I saw the site uncached).
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