|
Jonathan
|
June 25, 2015 at 6:49 pm
A delegate emailed to say she keeps getting this error message – but I can’t reproduce it, and we do get lots of registrations from others who presumably do not get that error.
I see that there are posts on the forum about this already, but given the above, what would be the most likely cause/solution? (I don’t have any caching plugins.) Do you have a documentation page with the various possible solutions listed together?
Best wishes
Jonathan
-
This topic was modified 8 years, 9 months ago by
 Jonathan.
-
This topic was modified 4 years, 1 month ago by
 Garth.
|
|
Dean
|
June 26, 2015 at 3:34 am
Hi,
The main reason for it is: caching.
I know you said you don’t have any caching plugins, but it could still be caused by:
An old caching plugin, that has been deactivated but is still causing issues
Server level caching – you would need to clarify this with your host and set up no cache exclusions: https://eventespresso.com/wiki/setup-nocache-exclusion-rules-event-espresso/
However, I did run a test registration on your site and got to the payment page with no issues.
Do you know:
Whether the user is registering from a company network/LAN?
What browser they are using?
|
|
Jonathan
|
June 26, 2015 at 2:36 pm
Yes I had Wordfence (I had to disable it as an automatic update broke the website). How would I look into the issues it may be still causing?
|
|
Jonathan Wilson
|
June 26, 2015 at 2:53 pm
Hi Jonathan,
It looks like you have a lot of scripts running on your site. This could cause this problem. Can you test with all non-EE plugins deactivated? We’ve seen this error when lots of scripts are running on the registration pages. Please see this doc on how to disable scripts: http://justintadlock.com/archives/2009/08/06/how-to-disable-scripts-and-styles
Be sure you are only disabling other scripts on the Registration Checkout and Thank You pages.
|
|
Jonathan
|
June 26, 2015 at 2:58 pm
Do you mean:
1. Get in touch with the person who got the error (I’ve tried but no response).
2. Get her to confirm the error still happens for her.
3. Disable all non-EE plugins, and disable scripts on Checkout and Thank You pages.
4. Get her to try again at this point (at some unsocial hour that won’t affect other site viewers…)
Thanks
|
|
Lorenzo Orlando Caum
|
June 26, 2015 at 3:48 pm
Hi Jonathan, that sounds like a good plan. Could you also ask her the web browser that she is using?
https://whatbrowser.org
—
Lorenzo
|
