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marawan
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June 20, 2016 at 1:58 am
Hi,
After I updated to the latest version the registration is not working. I get a response “{“errors”:”An error has occurred:<br \/>Your form data could not be applied to any valid registrations.”,”registration_time_limit”:”01:00:01″,”payment_amount”:0}”
Any idea what could cause this?
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Lorenzo Orlando Caum
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June 20, 2016 at 3:45 am
Hi Marawan,
Could you share a link to one of your event pages so we can take a look at this issue?
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Lorenzo
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marawan
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June 20, 2016 at 3:52 am
It started working again after one hour, I didn’t change anything.
{“success”:null,”registration_time_limit”:”59:38″,”payment_amount”:0}
Wired….
Thanks anyway 🙂
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Lorenzo Orlando Caum
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June 20, 2016 at 4:10 am
Hello,
Are you seeing that information being shown as a notice after registration checkout on the thank you page?
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Lorenzo
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marawan
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June 20, 2016 at 4:14 am
Hi,
That information is the http response on the thank you page, I can see it in the inspect tool.
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Tony
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June 20, 2016 at 4:17 am
When that happens it is usually because there is an error being thrown on the server, breaking the ajax request.
If it happens again you should be able to see the error within the request if you enable WP_DEBUG and retest, or you can check within the server error logs to see if it is shown there.
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marawan
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June 20, 2016 at 4:19 am
Cool, thanks a lot. I will check it out if it happens again.
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Tony
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June 20, 2016 at 4:31 am
You’re most welcome.
Unfortunately without the error that is being thrown, or being able to reproduce it on the site so we can take a look we can’t provide any more specific information.
You could check that your site is not running out of memory as it is fairly common. Go to Event Espresso -> Maintenance -> System Information.
Check the value for ‘wp_memory’ and post the value that is currently set there.
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