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Your current membership access only allows for automatic upgrades on one domain

Posted: July 24, 2012 at 8:25 am


ningram

July 24, 2012 at 8:25 am

Getting error message: You have the correct Site License Key for Event Espresso but your current membership access only allows for automatic upgrades on one domain. Please log into your account to manage your Site License Keys or purchase a support license now.

My account key is correct (just verified this).

My domain name is showing correctly in my account also.

I’m still getting the error. The only thing I can think of is that originally, I applied the license (stupidly) when the site was on a development domain. Could that be causing the problem, even thought the live domain shows in my account?

Any ideas?


Josh

  • Support Staff

July 24, 2012 at 8:58 am

If the license was applied to the dev domain, make sure the key is not entered there if that site is still active.

I’ll go ahead and reset the key, you may need to remove and re-enter the license key for the live site on the Event Espresso>General settings screen. Please see this topic for more auto update troubleshooting tips: http://eventespresso.com/topic/plugin-auto-update-tips/


emarienborg

July 27, 2012 at 5:05 am

I’m having the same problem.

It seems as the license in my account is for “http://www.domain.tld”, while the site is running at “http://domain.tld”, could this be the problem?

Do I need to reset the license?


Seth Shoultes

  • Support Staff

July 27, 2012 at 12:37 pm

@ emarienborg I reset your license. See if that helps.


emarienborg

July 30, 2012 at 5:26 am

Thanks, Seth, that worked! 🙂


Julie Tate

August 13, 2012 at 12:42 pm

I am receiving the same error on http://www.julietateministries.com although I am only using on one domain. Please reset.


liquidflorian

August 13, 2012 at 12:46 pm

I’m receiving the same message for http://www.cqbchallenge.com, I would like my key reset as well.


Josh

  • Support Staff

August 13, 2012 at 4:37 pm

@julie Tate and @liquidflorian

I’ve reset your keys. If you run into other issues, please start a new thread, as this one has been marked as resolved.


ningram

August 16, 2012 at 8:44 pm

I continue to have this issue as well. Can you please reset my key too? It’s pretty frustrating.


Josh

  • Support Staff

August 17, 2012 at 8:22 am

Hey ningram,

Does the dev site still have the key set? If so, you’ll need to remove it from there. I’ll go ahead and reset your key.


ningram

August 17, 2012 at 8:23 am

No, the dev site is long gone. The key is only in use on the active site.


Seth Shoultes

  • Support Staff

August 17, 2012 at 11:28 am

ningram I have removed the old key and added a new one. Please try entering the new one.


ningram

August 17, 2012 at 11:32 am

Thanks Seth, I was able to update so the refresh worked for me.


emarienborg

August 20, 2012 at 8:53 am

This issue has reappared on my site, with the following error message in the admin area:

“You have the correct Site License Key for Event Espresso but your current membership access only allows for automatic upgrades on one domain. Please log into your account to manage your Site License Keys or purchase a support license now.”


Michael

August 24, 2012 at 11:51 am

I’m receiving the same issue for Event Espresso and Espresso Membership:

“You have the correct Site License Key for Event Espresso but your current membership access only allows for automatic upgrades on one domain. Please log into your account to manage your Site License Keys or purchase a support license now.”

and

“You have the correct Site License Key for Espresso Members but your current membership access only allows for automatic upgrades on one domain. Please log into your account to manage your Site License Keys or purchase a support license now.”

I’m not sure why this error is happening. I’m only using Espresso on one domain.

What do I need to do?

Michael

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Status: closed

Updated by  Michael 8 years, 5 months ago ago

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