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WSYWIG EDITOR MISSING ON install NEW member

Posted: September 9, 2012 at 12:11 pm


Gregg Collum

September 9, 2012 at 12:11 pm

Just Bought business license. Installed into WP 3.4.2.

In general settings:
1. WSYWIG editor is missing
2. No text is visible in text box UNLESS you HIGHLIGHT box and then HTML content is shown.
3. Using FF and chrome as browsers


Jonathan Wilson

September 9, 2012 at 8:57 pm

Hi Gregg,

What version of EE are you on?


Gregg Collum

September 10, 2012 at 3:33 am

Hi Jonathon,

Version – 3.1.26.P


Jonathan Wilson

September 10, 2012 at 6:22 am

Gregg,

Is this a fresh install or did you upgrade from an older version?

It sounds like it may be a plugin conflict. Can check for conflicts by deactivating the other installed plugins and checking to see if this resolves the issue? If it does, then activate each of the other plugins individually, checking the WYSIWYG editor each time. This will help determine if there are issues with other plugins.


Gregg Collum

September 10, 2012 at 8:34 am

Deactivated all but your plugin and nothing changed


Gregg Collum

September 10, 2012 at 8:38 am

I am new so install is new


Chris Reynolds

  • Support Staff

September 10, 2012 at 5:58 pm

Do you use cforms?


Karen Cima-Thornhill

September 10, 2012 at 6:24 pm

I’m having the same problem. I’ve deactivated everything and no success. My client will find this maddening. Help.


Gregg Collum

September 10, 2012 at 7:43 pm

Not using Cforms — I have paid for a prem support token –when does that kick in?


Jonathan Wilson

September 10, 2012 at 9:39 pm

Karen/Gregg,

Have you tried deactivating the theme you are using? Switch to the Twenty Eleven theme and see if this resolves it. Sometimes themes will cause the problem.

Also try clearing your cache. I’ve seen some say that clearing the cache after switching the theme resolves some issues with the visual editor.

Gregg, about your support token: If you are still having problems after trying these things, and you want us to take a look, please send WordPress admin level log in credentials via the contact form on this page: https://eventespresso.com/contact/ Select the “I am sending login info as requested” department form.


Seth Shoultes

  • Support Staff

September 11, 2012 at 3:51 pm

@Gregg thanks for sending the login details. I have looked at your site and can see that you are getting this javascript error:

Error: TypeError: k is undefined
Source File: http://negotiationdojo.com/wp-includes/js/tinymce/tiny_mce.js?ver=349-21274
Line: 1

looks like it is a plugin conflict of some sort.


Seth Shoultes

  • Support Staff

September 11, 2012 at 3:56 pm

@Gregg probably caused by whatever plugin is producing these editor buttons: http://www.screencast.com/t/hRGj2vD9ww

Looks like that plugin is called “Ultimate TinyMCE”. Probably because it doesn’t load the javascript when the wp_editor() function is called. It is also stretched out pretty far in the screenshot. lol.

My suggestion would be to turn that plugin off while editing your events or when not in use. Or if you need to use some of those button. Create the event description in the page/post editor, then paste it into the event descriptions.

Hope that helps.

  • This reply was modified 8 years, 8 months ago by  Seth Shoultes. Reason: adding some more info


Gregg Collum

September 11, 2012 at 4:06 pm

Hey Seth — what wsywig editor do you recommend?
Also –is there a compiled PDF book on hwo to fully utilize EE?
I can’t seem to find explanations for discounts, tickets other than POSTS of problems.

Thanks for the help guy!
Gregg


Chris Reynolds

  • Support Staff

September 19, 2012 at 11:29 am

Hey Seth — what wsywig editor do you recommend?

We recommend using the one that ships with WordPress. Many other plugins that add additional options are not coded well or using built-in WordPress functions and conflict with other plugins (like ours) which use built-in WordPress editor functions. Do you know about the “kitchen sink” which adds additional editor buttons?
http://blogforprofit.com/beginner-blogger/beginner-blogger-using-the-kitchen-sink-in-wordpress/

Also –is there a compiled PDF book on hwo to fully utilize EE?

No, but this is something we may look into doing in the future…once our regular documentation is more complete/up-to-date.


Matthew Latterell

September 24, 2012 at 1:00 pm

Hi there,

I have the same issue and I have identified that it the theme I’m using. Only this is the only plugin that has the conflict (the theme displays the editor on all other content types including ones not part of the default WordPress package. I’m running WP 3.4.2. I’m attempting to contact the theme editor as well but wondering why the conflict seems to be with Event Espresso only (and seem to be a common enough issue here in the forum with various themes) and if there is anything you can suggest (other than contacting the theme author). Thanks!


Dean

September 25, 2012 at 2:34 am

Hello Matthew,

Event Espresso is coded to work with WordPress core and our developers take great pride in making sure that the code we use is the best it can be and compliant with WordPress’ guidelines.

As you say, your theme is causing the issue. Why other plugins are not causing an issue? Perhaps they arent using the same functions etc.

Conflicts do happen, such is the nature of WordPress but if the theme/plugin developer follows WordPress’ guidelines then these conflicts will be rare. Unfortunately not every theme or plugin developer follows these rules.

If it is an issue with Event Espresso, then please let us know (open a new thread on the forum) and we can look into it.

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