Support

January 9, 2013 at 11:47 pm

Hi Robert,

Can you go to Calendar Settings and make sure that “show tooltips” is set to yes. Even if it is can you re-save those settings please.

January 14, 2013 at 3:16 am

Hi

The problem here is that the events you are redirecting to a webinar page dont have any content, the description is blank. As such the calendar is throwing an error and stopping all the tooltips from working. If you fill out content on those events the calendar tooltips will start to function again.

January 15, 2013 at 3:00 am

Hi,

I haven’t forgotten the original issue, we just need to get the new issue resolved first before we can move back to the original issue.

My tests suggested that the lack of description causes the no tooltips and JS error (which it does) but the no tooltips is being caused somewhere in your theme (deactivate the theme then the tooltips – albeit incorrect ones – show back up).

Right now I suggest that the theme be reverted to the twentyeleven/twentytwelve theme for testing purposes and the plugins be completely deactivated except EE and see how it works, and reactivate the plugins one by one, as I dont believe it to be an outright bug with EE but some sort of conflict.

If you need me to do this I will have to request a Priority Support Token purchase in order to spend the time downloading the site to a local server and going through the plugins/theme to track down the cause.

I can also do it quicker and without the support token if I can work on the live site, but obviously I don’t want to take everything offline if the site is in use, without your permission.

If not then please let me know the results of deactivation/reactivation.

January 16, 2013 at 5:17 am

Hi Robert,

Just an update. OK, so I have pinned down the incorrect venue details issue. It is Event Espresso. I was pretty surprised by that. What is happening is for some reason the calendar is showing every venue on the tooltip not just the one for that event, and it is showing them in alphabetical order.

This can be resolved by using one of the following short codes instead of the generic [ESPRESSO_VENUE]:

[ESPRESSO_VENUE id=X] where X equals the Venues ID number
[ESPRESSO_VENUE event_id=X] where X equals the Event ID number

I have yet to pinpoint why the theme is blocking the tooltip entirely, but it is definitely the theme doing something to it.

January 18, 2013 at 2:18 am

Hi Robert,

OK I finally pinned down the issue in the theme, it was loading jquery.ui.core.js in the theme, but it was an old version. I have renamed that file to old_jquery.ui.core.js and uploaded a more up to date version (ver. 1.10.0 instead of 1.8.16).

So, if the events have the event_id or id attached to the venue shortcode it resolves the multiple venue details (check Jan 23rd event).

There is one issue with all of this that I currently cannot resolve. Bringing the calendar up to date resolves the tooltip issues but brings us to an issue with images in the calendar, they overlap and it has been a known issue for a while that we have been unsuccessful in resolving. The only workarounds are to either roll back the calendar to an earlier version and lose tooltips/images or turn images off.

January 21, 2013 at 2:38 am

Hi Rob,

Thanks for the comment, much appreciated! If you are happy to, we always appreciate feedback on the WordPress repository or a tweet or two!

I am not sure what else I can do currently with your issue, as mentioned in the previous post from me, the issues we were looking at – no tooltip and wrong venues – are now fixed (old javascript updated) or have a fix available (changing the shortcode to include id or event_id).

It does leave the issue of the overlapping images and as mentioned this is a known problem that has been with us for a while that we have been unable so far to squash. The only ways to fix it are less than ideal: roll back to an previous version of the calendar, and lose the tooltips or turn off the images in the calendar.

January 22, 2013 at 12:28 am

Hi Rob,

OK so if you use the event_id it works fine? Are you ok with using that?

Regarding the graphics, yes it has been and no doubt will continue to be a thorn in our side. We must discuss that calendar every meeting we have! We are continually looking to try and fix it or find an alternative to the calendar system we have now.

More good customer reviews means more customers, more revenue for you,
and in the end a better product right?!!!

Absolutely spot on! And we appreciate everyone spreading the word, we have already expanded our team in the past few months both support and development so much more is occurring at a quicker rate which is pretty awesome.

January 22, 2013 at 11:21 pm

Hey Rob,

Yeah these pesky computers, lol. I will get that looked into though, could be something simple.

Calendar in sidebar = widget. If you go to Appearance > Widgets menu, you should see a widget there called Event Espresso Calendar Widget. On the right is a list of places you can add widgets too, click one to open it and drag the EE widget there, change and settings and click the save button on the widget.

January 24, 2013 at 10:33 am

Hi Rob,

You’ll need access to the Appearance menu in order to add widgets. You can check with the main admin about getting access to that menu.