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wrong name/emails in confirmation

Posted: May 16, 2014 at 5:00 pm


sal cincotta

May 16, 2014 at 5:00 pm

WP v3.8.1
4.2.4 Personal:
EE4 Events Calendar v.3.0.0 reg
EE4 Core Regular v4.2.4 reg
Custom Templates Add-on v1.0
JSON API v2.1.1.P
Social Media v1.1.7
Events Calendar v2.2.3.p

This is a new installation.

https://www.behindtheshutter.com/shutterfest2015

When we opened registration to the first 500 guests, many people were writing in saying they received confirmations with the wrong name and email address. When I re-sent their confirmation emails, it fixed itself.

Why would this have happened, and how do we prevent it from happening when we open up the next 1000 seats?


Lorenzo Orlando Caum

  • Support Staff

    •

May 16, 2014 at 6:00 pm

Hey there Sal,

I have not seen any other reports of this so I’m not sure how this happened.

On your notes, there are several old plugins for Event Espresso 3. Also your notes mention 4.2.4 but your site is showing 4.2.3 when I view the page source.

Could you please backup your WordPress and update?

—
Lorenzo

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Support forum for Event Espresso 3 and Event Espresso 4.
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Status: closed

Updated by  Lorenzo Orlando Caum 10 years ago ago

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