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Wrong End Price After Registration

Posted: January 30, 2016 at 10:10 am


Thomas

January 30, 2016 at 10:10 am

Hello,
I am using EE 3.1.36.6.P and the customer has reported a problem with the payments.

There is a user who registered for an event which itself is free, but there are lots of additional options added in the course of the registration which are handled by the price modifier plugin.

All registrations seem to be ok, but there is one single user who ends up with an end price of 510,- though all options added together are 455,-

Would you have any idea how this can happen?

Thanks for your help!
Thomas


Tony

  • Support Staff

February 1, 2016 at 2:46 am

Hi Thomas,

That’s odd.

Could you provide a link to the event and details of the options to select so that we can view this?

If you prefer to do this privately you can send the link to support[at]eventespresso.com.


Thomas

February 3, 2016 at 2:10 pm

Hi Tony,

This is a restricted area, so I fear I cannot provide the access data, but here is the attendee data so that you can get an impression about the complexity of the registration form and the resulting data record. You can see that the end price should be 455,- but it shows 510,- which is the big question mark here:

redacted – Event Espresso support team – LOC

Perhaps you have an idea how this can happen?

Regards,
Thomas


Lorenzo Orlando Caum

  • Support Staff

February 3, 2016 at 2:52 pm

Hi Thomas,

I was prompted with a password field on the link and I clicked away and I was able to view the page. This looks like the source of the attendee record.

Could you confirm that the pricing is from these values when viewing the specific record?

375
35
20
25


Lorenzo


Thomas

February 4, 2016 at 3:31 am

Hi Lorenzo,

Yes, this is the record (saved away from the live setup as HTML page).
As you can see the single items calculated together are 455,- but the “Total amount owing” shows up as 510,-…..I have no explanation for this, but I hope you have an idea.

Thanks,
Thomas


Josh

  • Support Staff

February 4, 2016 at 7:03 am

Hi Thomas,

Have any files, functions, or templates in Event Espresso 3 or its add-ons been edited or customized?


Thomas

February 4, 2016 at 3:47 pm

Hi Josh,

In my view, there is nothing which could have an effect on calculating the final cost of the registration…

The ticketing add-on has been customized in order to have a customized badge for the event.

The functions.php has only the click trigger for the payment page, to avoid too many clicks in the payment process. Here the whole functions.php:

add_filter( ‘twentyeleven_color_schemes’, ‘twentyeleven_color_schemes_orange’ );
add_action( ‘twentyeleven_enqueue_color_scheme’, ‘twentyeleven_enqueue_color_scheme_orange’ );

function ee_bankpayment_show_details() {
?>
<script type=”text/javascript”>
jQuery(document).ready(function () {
setTimeout(function() {
jQuery(“.payment-option-lnk”).trigger(‘click’);
},5);
});
</script>
<?php
}
add_action( ‘wp_footer’, ‘ee_bankpayment_show_details’ );

function twentyeleven_color_schemes_orange( $color_schemes ) {
$color_schemes[‘orange’] = array(
‘value’ => ‘orange’,
‘label’ => __( ‘Orange’, ‘twentyeleven’ ),
‘thumbnail’ => get_stylesheet_directory_uri() . ‘/orange.png’,
‘default_link_color’ => ‘#FFA500’,
);
return $color_schemes;
}

function twentyeleven_enqueue_color_scheme_orange( $color_scheme ) {
if ( ‘orange’ == $color_scheme )
wp_enqueue_style( ‘orange’, get_stylesheet_directory_uri() . ‘/custom.css’, array(), null );
}

Thanks,
Thomas


Josh

  • Support Staff

February 5, 2016 at 7:58 am

Hi Thomas,

We can only make wild guesses at this point. In order to do even some minimal troubleshooting, at the very least, we’ll need to see the registration form page.

The support post ‘Wrong End Price After Registration’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

Support forum for Event Espresso 3 and Event Espresso 4.
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Status: closed

Updated by  Josh 3 years, 9 months ago ago

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