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Wrong domain with Support Key

Posted: December 1, 2020 at 10:53 am


artmonkey

December 1, 2020 at 10:53 am

hello There,
Would you please assist me with updating the domain associated with our support key to https://www.artmonkeyemporium.com/? The Support Key is **REMOVED**. We’ve moved our site to a new hosting plan and even though our domain hasn’t changed, somehow the Event Espresso plugin is throwing an error and I now I can’t update it. I noticed our Event Espresso account is showing our staging site as the site for our key. I’m not sure how to fix this.


Tony

  • Support Staff

    •

December 1, 2020 at 2:06 pm

Hi there,

I have reset your license key, you’ll receive an email with some instructions but in short go to Event Espresso -> General Settings.

Remove the key (cut) and save the settings.

Replace the key (paste) and save again.

The key doesn’t change with a reset so it’s still the same key.

Note – I’ve removed your key from the above post as these forums are public, as your account only has a single key we can see which key needs to be reset without it being included here.

The support post ‘Wrong domain with Support Key’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

Support forum for Event Espresso 3 and Event Espresso 4.
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Status: closed

Updated by  Tony 3 years, 4 months ago ago

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