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WPUser import failing when large file is used

Posted: January 21, 2020 at 10:02 am


January 21, 2020 at 10:02 am

We are attempting a 30k import of users. Currently in our dev site.
I have sent an email with details from Bluehost espressing their efforts.

Here is their feedback:

My name is Daniel and I am following up on your case concerning difficulties with importing your CSV file. I have looked into this matter further and have been able to replicate the error. I am seeing the error below logged each time we try to import.

End of script output before headers: tools.php, referer:

We have tried updating your settings like memory_limit, max_execution_time and max_input_time in your php.ini to allow for this to upload. This doesn’t seem to have helped the issue you are encountering when uploading the CSV.
For further assistance with importing a CSV with this plugin, we recommend reaching out Event espresso support or the Event espresso forum. We will leave links to both of these below. If they provide any recommendations we may be able to help you with, please let us know.

Please advise. Also sent email copy to **redacted**. Thanks.

  • This topic was modified 2 months, 2 weeks ago by  Josh. Reason: removed email address


  • Support Staff

January 21, 2020 at 10:08 am


You were using Event Espresso to import users or registrations? If the former, this isn’t even something that can be done with Event Espresso, so please contact the plugin developer of the user importer for support.

If the latter (or even former), it sounds like you’ll need to break up your CSV file into smaller files, then run smaller amounts of data in each go.


January 21, 2020 at 10:11 am

Ahhh! “Import users from CSV with meta”
I’ll check and let you know. Thanks.

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Updated by  ICLE 2 months, 2 weeks ago ago

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