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Wp-user integration links error

Posted: April 28, 2016 at 1:17 pm


April 28, 2016 at 1:17 pm

Hi there, we are having some inconsistent problems with the wp-user addon. The links on the side of the event list are sometimes returning an error, specifically the ones for editing your registration details and make a payment. here is the error:

An error has occurred:
We’re sorry but there appears to be an error with the “reg_url_link” or the transaction itself. Please refresh the page and try again or contact support.

At first we thought this was because the events in question were old. However it is happening intermittently for new events as well. Any thoughts as to why this might be happening? It also seems to be arbitrary on which users are affected. Thank you!


  • Support Staff

April 29, 2016 at 12:26 pm

Hi there,

It turns out what you’ve reported here will only happen if someone tries access several registrations in one session. If you clear your browsing history, or visit this page on your site, it will clear the session and you’ll find that the very first link you click on will work.

Also if you complete the session (eg. complete the edit to the attendee info or make the payment) then you can go on to the next registration without errors.

The support post ‘Wp-user integration links error’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

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Status: closed

Updated by  Josh 4 years, 1 month ago ago

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