Home Forums Pre-Sales Worked In Testing, but Not Production

Worked In Testing, but Not Production

Posted: July 30, 2012 at 11:19 pm

Scott Ficek

July 30, 2012 at 11:19 pm

I was testing the free version in my test system. I moved it over to production and was going to enter a “real” event. I am now getting: WordPress database error: [Unknown column ‘ticket_id’ in ‘field list’] when I click submit new event. I also can’t enter any categories as it continues to give me a “Category Not Saved” message.

I was planning to purchase a copy since I like many of the added features, but this makes me hesitate. My previous testing was done on the last version. It seems like these issues popped up when I went to version 3.1.25.L.

Any ideas?


  • Support Staff

July 31, 2012 at 9:12 am

It might have to do with moving the site, possibly something did not get migrated over?

You could try deleting the events tables from the database and re-installing the lite version of Event Espresso.

Scott Ficek

August 1, 2012 at 10:45 am

Ok. Did that. I disabled and deleted the plug-in. Went into the database. Deleted the 12 or so tables with wp_Events in front of them.

I then went to, downloaded and installed the plug-in again. That fixed the admin issues in my original post.

But now when I go to an event on the site, fill out the registration and click submit, I get transferred to the Event Registration page, but it is blank. I have the short code: [ESPRESSO_EVENTS] on there (it was installed by the plugin). I have the payment settings configured and the general settings configured. I just get a blank page where I should be doing payments.

Any new ideas?

  • This reply was modified 9 years, 11 months ago by  Scott Ficek.


  • Support Staff

August 1, 2012 at 11:12 am

That might be a plugin conflict. Try deactivating any non-EE plugins.

Scott Ficek

August 1, 2012 at 11:28 am

Ok. That was it. Simple Facebook Connect was the problem:


The support post ‘Worked In Testing, but Not Production’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

Event Espresso