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WordPress Admin Panel blanks out after Event Espresso update to Version 4.9.62.p

Posted: June 13, 2018 at 1:20 pm


Serdar Ugurlu

June 13, 2018 at 1:20 pm

Today I have updated the Plugin zo the Version 4.9.62p and when I refreshed the WP Admin Panel I could only see the Navigation on the Left side. When I go to the Plugin Folter in the WordPress FS and change the name of the Event Espresso Plugin again everything works just fine again until I change it to event-espresso-core-reg again.
I can see that Event Espresso works just fine because I can see everything in the Frontend when logged in as an WP Admin but I cant change nothing in the Backend due to the fact that everything is blanked out.
What can I do to get EE running again ?


Tony

  • Support Staff

June 13, 2018 at 1:23 pm

Hi there,

When you say ‘blanked out’ do you mean a white screen?

Can you add a screenshot of what you see in the admin?

https://eventespresso.com/wiki/troubleshooting-checklist/#screenshots


Serdar Ugurlu

June 13, 2018 at 1:28 pm

Hi there Tony,
it is not the white screen of death rather this one:

https://ibb.co/jKXWZd

  • This reply was modified 6 days, 23 hours ago by  Josh. Reason: image URL cannot be hot linked


Serdar Ugurlu

June 13, 2018 at 1:29 pm

https://image.ibb.co/htwEny/blank_Wordpress.jpg


Josh

  • Support Staff

June 13, 2018 at 1:31 pm

Can you activate WP_DEBUG mode and check for fatal errors?

https://eventespresso.com/wiki/troubleshooting-checklist/#wp_debug


Serdar Ugurlu

June 13, 2018 at 1:39 pm

I have activated it how can I check it ?


Josh

  • Support Staff

June 13, 2018 at 2:09 pm

You FTP into the server and check the debug.log file located in the wp-content directory.


Serdar Ugurlu

June 13, 2018 at 2:32 pm

I activated the debug Mode in the wp-config.php:

The problem is there is neither a debug.log nor a error.log in the wp-content folder:

What do I do wrong ?


Serdar Ugurlu

June 13, 2018 at 2:36 pm

I activated the debug Mode in the wp-config.php:

https://ibb.co/n4bp4d

The problem is there is neither a debug.log nor a error.log in the wp-content folder:

https://serdar-ugurlu.imgbb.com

What do I do wrong ?


Josh

  • Support Staff

June 13, 2018 at 2:38 pm

You didn’t do wrong, but your server may not be set to allow file permissions for WP to add and write to a debug.log file into the wp-content directory. So you can add a blank file to that location, name it debug.log, and make sure it has the correct file permissions. On most servers that should be 644.


Serdar Ugurlu

June 13, 2018 at 2:54 pm

Josh,
I did as you said and added a blank debug.log into de wp-content directory, after that I clicked some Menus in the Admin Page of WordPress but the debug.log stays empty.
I am pretty much astonished about that. But when I disable Event Espresso by renaming the plugin using ftp the Admin Page looks just fine again.


Serdar Ugurlu

June 13, 2018 at 3:00 pm

https://image.ibb.co/jZP3VJ/erroranddebuglog.jpg


Josh

  • Support Staff

June 13, 2018 at 3:19 pm

You could try temporarily changing:
define( 'WP_DEBUG_DISPLAY', false );

to:
define( 'WP_DEBUG_DISPLAY', true );

which will display the errors on screen.


Serdar Ugurlu

June 14, 2018 at 11:07 am

Hi there Josh,

I did as you said and changed it.
It doesnt talk to me in any way.
I keep clicking in the Admin Panel Navigation it shows the Page in the url bar in the browser but nothing appears in main area.

As if it invisible.

I have never witnessed such a behaviour I had this white Screen of death before due to a different plugin but never did I came along with a behaviour such as this !


Josh

  • Support Staff

June 14, 2018 at 11:22 am

Normally, yoursite.url/wp-admin/admin.php (from your screenshot) is not a valid WP dashboard URL, so maybe there’s been some custom code added to change admin URLs that’s no longer valid? Or possibly something is stripping away parts of the URL?

Does the page load correctly with this URL?
http://www.phototours4u.com/wp-admin/admin.php?page=espresso_events


Serdar Ugurlu

June 14, 2018 at 12:24 pm

Hello Josh,
You are right but the browser I am using does not show the whole url. I switched to Google Chrome just to show you that the URL is shown correctly there.
The thin is:

No matter what Link I choose from the Admin Panels navigational Bar it always shows the right url but never the corrosponding dashboard. Meaning that the problem ist not only with Event Espresso but each an every link that I click.

When I get rid of EE by renaming the plugin Name everything is fine again only that I cant use Event Espresson anymore

https://ibb.co/b2jn9d


Josh

  • Support Staff

June 14, 2018 at 12:31 pm

If you update to the current version of WordPress and deactivate all other plugins, then activate EE4, does the issue persist?


Serdar Ugurlu

June 14, 2018 at 1:00 pm

Hi there Josh,

Sad to report that the Problem remains !
https://ibb.co/kY2AvJ

🙁


Josh

  • Support Staff

June 14, 2018 at 1:22 pm

Is that with all other plugins deactivated & the default theme activated? Also, can you check the PHP version? Is it PHP 5.5 or greater?


Serdar Ugurlu

June 14, 2018 at 1:37 pm

I have no special Admin theme running, and i deactivated all the other plugins. The PHP Version my Hoster provides is 5.6


Josh

  • Support Staff

June 14, 2018 at 2:02 pm

Default theme == the WordPress twentyseventeen theme (or twentysixteen and so on).


Serdar Ugurlu

June 14, 2018 at 2:22 pm

The problem is persistent. All Plugins deactivated, tried Theme Twenty Fifteen & Twenty Twelve. When I deactivate Event Espresso event-espresso-core-reg everything works fine I can see everything


Josh

  • Support Staff

June 14, 2018 at 2:25 pm

OK thanks for checking.

The one concern I have is your site might have some files missing, in which case, following these steps will help:

1) Go to the WP plugins page
2) Deactivate & Delete the EE plugin (your data will not be deleted, regardless of what the warning will say)
3) Go to your account page and download the current version of EE4 zip file
4) back on the WP Plugins page click Add New
5) Upload the zip file, and activate


Serdar Ugurlu

June 14, 2018 at 2:40 pm

Josh,

Can I get rid of EE using my FTP Client ? The thing is I cant see the plugin page when I rename the espresso-core-reg correctly.


Tony

  • Support Staff

June 14, 2018 at 2:43 pm

You can but it will take a lot longer to remove from the site and you should see EE de-activated in the plugins menu after you have renamed the directory from event-espresso-core-reg to something else.


Serdar Ugurlu

June 14, 2018 at 2:52 pm

Tony,

I really would love to deactivate the plugin in the plugin menu, the thing is as soon as I properly name the EE plugin I cant see no menus at all including the plugins menu.

I will try the following:

I move the espresso-core-reg somewhere else using a FTP Client. This way I will have the version at hand if I get problems installing the new EE Plugin.
Is this a good way ?


Josh

  • Support Staff

June 14, 2018 at 3:07 pm

No that’s not recommended. You’re already having problems with what’s on there now so no need to move espresso-core-reg somewhere else.

Technically if the folder is renamed & EE is deactivated you can proceed to step 3 above.


Tony

  • Support Staff

June 14, 2018 at 3:07 pm

I really would love to deactivate the plugin in the plugin menu, the thing is as soon as I properly name the EE plugin I cant see no menus at all including the plugins menu.

Rename the event-espresso-core-reg directory to something else and then navigate to {domain}/wp-admin/plugins.php

WP should automatically de-activate Event Espresso for you and you can then view the plugins page.

I move the espresso-core-reg somewhere else using a FTP Client. This way I will have the version at hand if I get problems installing the new EE Plugin.
Is this a good way ?

As Josh mentioned that’s not recommended but really its however you are comfortable doing it, just don’t leave both versions on the site when your fixed. Once your up and running again you only want one version on the site, not 2 with another in a ‘temp’ directory waiting for someone to find. So the best method is to remove the current version using the step Josh provided and reinstall the latest version.

Also, do not use FTP to add the ‘new’ version back to the site.


Serdar Ugurlu

June 14, 2018 at 3:17 pm

josh, Tony

Guys thank you for your Patience and your Help I really appreciate that.
I will do as you recommend in the morrow. It is late here see you tomorrow have a nice day.


Serdar Ugurlu

June 16, 2018 at 1:00 pm

Hi there Josh,
Hello Tony,

Well I did as you recommended but the problem could not be fixed this way.
I solved it by going back to Version 4.9.45.p which I had in a old Backup of my Site.

I will try again when a new Version comes out.
Thank you anyway !


Tony

  • Support Staff

June 16, 2018 at 1:56 pm

That’s not really a solution as whatever is causing the problem is likely to remain in the newer versions, which means you then can’t update from 4.9.45.p

It’s possible we fix this when fixing another report for something unrelated but we’d have no idea if/when/why we fixed the problem on your site.

Would you mind if I had a look over your site? I can’t say I’ll fix it as without an error message we have no idea where to look, but I’ll see if I can spot anything.

If that’s ok, can you send all of the requested details on this form please:

https://eventespresso.com/send-login-details/

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Support forum for Event Espresso 3 and Event Espresso 4.
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Status: publish

Updated by  Tony 3 days, 22 hours ago ago

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