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Won’t let Canadian residents register to Webinar

Posted: December 17, 2019 at 8:12 am


Peyton Earey

December 17, 2019 at 8:12 am

They won’t let Canadian residents register to a
Webinar as it only will allow zip code on the address field.

It should change to postal code?

The provinces are under the State, go it. So, will postal code work for zip for Canadians?


Josh

  • Support Staff

December 17, 2019 at 8:59 am

Hi Peyton,

I might be misunderstanding your question, but yes, the zip code field can accept a postal code. You can even change the label for the zip code field so its label instead says “Zip or Postal Code”. You go to Event Espresso > Questions and make that edit there.


Peyton Earey

December 30, 2019 at 7:34 am

Thanks, Can you confirm which format? A2B 3R4 or….A2B3R4


Tony

  • Support Staff

December 30, 2019 at 8:17 am

Both should work fine, the Zip system question input field is a simple Text field, it should basically accept anything.

I’m in the UK so use the Zip field as Postal Code (XXX XXX or XXXXXX format) both work fine.

L11 111
L11111
L11 A11
123456

All work fine for me.

Are you getting an error when testing this somewhere?


Peyton Earey

January 3, 2020 at 1:37 pm

Probably user error due to labeling. We can’t test for Canadians and that’s who had the problem.

We changed the label to accommodate both.

Thanks for the feedback.

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Status: closed

Updated by  Peyton Earey 2 weeks, 3 days ago ago

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