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Why Some Pending and Locked?

Posted: January 30, 2022 at 10:24 am

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Allen

January 30, 2022 at 10:24 am

Not a big deal I guess – but, why are some of these entries showing as Pending, and they are locked?

I’m using the Wait List feature. And if I am doing it correctly – I have to “promote” people from the list to “Pending”, and that triggers an email notifying them to sign up.

Problem is, after 72 hours, I delete the name – because I cant keep the space locked up forever waiting on them. By the way, this would be a nice feature to add… like, instead of “Pending” you promote them to “Wait List Approved” and then there is a setting you can choose how long that invite remains live. After X amount of time, the offer expires and goes to the next person.

Anyway – so, when I am deleting the Pending Requests, I see these locked ones. Why are they locked?

Pending Entries locked


Tony

  • Support Staff

January 31, 2022 at 6:27 am

Hi there,

Registrations will show as locked if there are payments assigned to the Transaction it is linked to (even if unpaid).

If you click on the TXN Date for one of those locked transactions it takes you to that transaction.

Can you see payments linked to that transaction?

If so you’ll need to remove those before you can delete the registrations by clicking on the trash icon for each payment, example:

https://monosnap.com/file/76RklJneOHSHOQYVZj8xTKdfTTOXfd

Note it’s worth double-checking that the payment hasn’t actually been made with your payment merchant before deleting just in case there was an issue with the communication between the 2 (its rare but still worth checking).

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