Support

September 21, 2015 at 6:52 am

Greetings, Tony. Thank you for getting back to me.

First, I have just migrated to EE4 and am having numerous issues, some appear in other forum posts and have not been resolved since last week. I am considering restoring my web site and asking for my money back. But we won’t go there yet.

Second, I have five upcoming events. I am attempting to create one and make it work. Since last week I have no registration program functioning on my site and a dozen or more broken links showing up on search engines as 404 errors, thank you EE4.

I create an event WITH A TITLE, yes, I know enough to do that. I change FREE TICKET to Double-occupancy, and enter a tuition amount. I then create 5 more tickets, single-occupancy, non-U.S. Citizen, etc. I publish. I navigate elsewhere, I go back into the event and VOILA! only double-occupancy is there. I have done this 6 times now.

Could it be because I am not assigning individual quantities to each ticket? That’s the only thing I haven’t tried and it just occurred to me this morning.

I am putting a total quantity of 12 in the overall event.

September 21, 2015 at 8:20 am

I do not know if this will help but the fatal error message references EE and Line 91 of code in my file manager > /home/anchel2/public_html/wp-content/plugins/event-espresso-core-reg/core/db_classes/EE_Taxes.class.php

Here is the line of code and the surrounding lines:

}

/**
* simply take an incoming ticket and calculate the subtotal for the ticket
* @param EE_Ticket $ticket
* @return float subtotal calculated from all EE_Price[] on Ticket.
*/
private static function _get_subtotal_for_admin( EE_Ticket $ticket ) {
$subtotal = 0;
//get all prices
$prices = $ticket->get_many_related( ‘Price’, array( ‘default_where_conditions’ => ‘none’, ‘order_by’ => array( ‘PRC_order’ => ‘ASC’ ) ) );
//let’s loop through them (base price is always the first item)
foreach ( $prices as $price ) {
if ( $price instanceof EE_Price ) {
switch ( $price->type_obj()->base_type() ) {
case 1: // base price
case 3: // surcharges
$subtotal += $price->is_percent() ? $subtotal * $price->get( ‘PRC_amount’ ) / 100 : $price->get( ‘PRC_amount’ );
break;
case 2: // discounts
$subtotal -= $price->is_percent() ? $subtotal * $price->get( ‘PRC_amount’ ) / 100 : $price->get( ‘PRC_amount’ );
break;
}

91 is the one that reads: witch ( $price->type_obj()->base_type() ) {

It occurs to me, now that I have read it, it may only refer to tax and not affect anything else. As I am in a state that does not charge sales tax and it wouldn’t apply to me anyway, this may be a non-issue.

September 21, 2015 at 9:48 am

Thank you for hanging in, Tony. There is nothing more that I want right now than to get EE4 working. I do not understand this:
***
I was referring to the error message posted here:

https://eventespresso.com/topic/why-is-ee4-deleting-tickets-from-events/#post-173872

Which was the screenshot I included above as it indicates a problem with the info being pulled from the database. I suspect it may be connected to why your tickets are disappearing on save.
***
When I click on the link it simply takes me to the post above.

On my end I think the next thing for me to do is delete all of my events, EE3 and EE4 and start over again with a new event, make certain it has a title, add 2 tickets, and publish it. BTW, in EE3 I would copy and paste a shortcode into a WP page and then place Register Buttons on the workshop page that pointed to the shortcode and opened a registration page. Is that how it is done in EE4?

September 21, 2015 at 2:05 pm

The following Error Message is now appearing at the top of my WP page:

A potential issue has been detected with one or more of your Event Espresso pages. Go to Event Espresso Critical Pages Settings to view your Event Espresso pages.

Clicking on “Event Espresso Critical Pages Settings” it takes me to a page with that reads:

Critical Pages & Shortcodes

Followed by a box that reads:

The following shortcodes and page settings are required for Event Espresso to function properly. These shortcodes should not be replaced with any other shortcodes. Please view this page for a list of optional shortcodes you can use on other pages.

September 21, 2015 at 2:27 pm

OOOPS! I just did that. I was trying to clean up some of the unused pages and when I saw “Registration Cancelled” I thought, I don’t remember that page, and trashed it.

Yes. You have my permission to do whatever you need to in order to get this going. When deactivating plugins didn’t work I reactivated the critical ones. Either you or I can deactivate them again – though deactivating corrupted my user forum – there is text missing and I’m not certain how to get it back.

September 21, 2015 at 3:22 pm

I have to do work outside. If you need my assistance would you please call? I will send my phone number to support.

September 21, 2015 at 9:28 pm

I have written the theme developer – we’ll see what they do.

The plugin works perfectly. Now I just have to learn how to use the program. I’m sorry for all the grief but thank you for hanging in there.