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TommyTrojan
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August 14, 2018 at 10:11 am
Hi,
In the personal question group the email address option is checked, but greyed out. I am wondering if this is why I don’t see the registrants email address in the admin confirmation email? I get the other fields but the email address is not in the question/answer section.
Thanks.
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Josh
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August 14, 2018 at 10:20 am
Hi,
The reason the email address question is greyed out is because it cannot be unchecked, or removed, from the Personal Information question group. It’s not the reason why you don’t see the registrant’s email address in the admin confirmation email.
If you want to add the registrant’s email address to the admin confirmation email, you can place the [PRIMARY_REGISTRANT_EMAIL] shortcode into the admin confirmation email template.
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TommyTrojan
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August 14, 2018 at 10:24 am
Thanks, can I ask then, what is the criteria for populating the question/answer section in the email? I assumed it would retrieve all the questions from (for example) the personal question group, however I see now that it does not. Is there a way for getting all the responses from a question group into the admin email?
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Josh
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August 14, 2018 at 10:37 am
Hi again,
The criteria is the shortcodes. So if you have the shortcodes for the question answers in your email template, it will display the answers. There’s even a section in some of the email templates that are made just for displaying the answers to questions. You’ll find more information in the inline help docs (pull down from the upper right corner of your admin message editor) and in the online documentation:
https://eventespresso.com/wiki/messages-system-shortcodes/
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TommyTrojan
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August 14, 2018 at 11:05 am
Yes, I have exactly what is seen here:
https://eventespresso.com/wiki/messages-system-shortcodes/ under the section ‘Display Answers to Questions in your Templates’. I have [question_list] in the [attendee_list] section and then in the [question_list] section I have [question] and [answer]. However, I only see three of the four fields that the primary registrant entered. Email is part of the personal question group, I know I can get it individually in a different section, but I’d like it in this one question/answer section.
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Josh
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August 14, 2018 at 11:51 am
The email field isn’t included with that set of shortcodes. What you can do is go to edit the [EVENT_LIST] section and just before or after this:
<ul>[RECIPIENT_QUESTION_LIST]</ul>
add this:
<ul><li><strong>Email address:</strong> [RECIPIENT_EMAIL]</li></ul>
Then save the changes.
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