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JacquesMivi
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May 20, 2016 at 3:46 pm
Hello,
I would like to understand why some of the transcation we have are complete and most of them are not. Please see bellow a screenshot of our back end: Event Espresso > Registrations.
https://drive.google.com/open?id=0B4-hsazMWUExV09HNHozUUZWY1E
Do you know what could be the reasons that make the status “Incomplete” instead of complete please?
Thanks for your help
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Tony
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May 23, 2016 at 5:26 am
Hi there,
An incomplete transaction is basically a transaction in which the amount paid is not equal to the total amount owed on the transaction, so in other words an registration that has not been paid for.
Complete transactions are where the payments mad equal the total transaction amount owed, so registrations that have been fully paid for.
None of the registrations shown in your screenshot have payments made to them so it would be expected they are incomplete.
Does that help?
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JacquesMivi
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May 23, 2016 at 11:41 am
Hi,
Yes thank you for the explanation, now I understand better how it works.
Thanks!
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