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westonemanor
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July 22, 2016 at 6:30 am
Hi,
Since upgrading to the latest version of EE4.9.3, I sometimes get the white screen of death where only a white screen loads. You have to refresh the page for the site to load up.
Is this a common problem and what can I do to resolve it.
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Tony
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July 22, 2016 at 6:37 am
Hi there,
If you navigate to Event Espresso -> Maintenance -> System Information.
Then search for ‘wp_memory’ what value is set?
Your site may be running very low on memory and sometime exhausting all of the available memory and other times not.
Do you have access to the server errors logs? If you take a look within those (your host will usually provide a section within control panel to view the logs) you’ll see whichever error is being thrown when you see the whitescreen.
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westonemanor
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July 22, 2016 at 10:18 am
Hi,
wp_memory is set as 512 MB.
The cPanel logs don’t show any relevant error messages.
I currently have two wordpress sites, one running EE and the other as a normal site. My normal site doesn’t experience these white screens.
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Tony
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July 22, 2016 at 10:36 am
Its not normal for a whitescreen and usually means a fatal error is being thrown but without the error we cant really say what is causing it.
If you enable WP_DEBUG on the EE site using this code within your wp-cofnig.php file:
define( 'WP_DEBUG', true ); // Or false
if ( WP_DEBUG ) {
define( 'WP_DEBUG_LOG', true );
define( 'WP_DEBUG_DISPLAY', false );
@ini_set( 'display_errors', 0 );
}
Any errors being thrown on your site should be saved to /wp-content/debug.log.
So add the above code and see if you can force the whitescreen again, then check the above file for any fatal errors from the site.
What type of hosting are you using?
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westonemanor
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July 22, 2016 at 10:45 am
Ok I will enable WP_Debug.
We are using a Dedicated Server:
Xeon E3-1220 v3
8 GB DDR3
300 GB SSD
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westonemanor
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July 22, 2016 at 11:12 am
Ok. Now that I have enabled WP_Debug, the whitescreen doesn’t appear anymore but a 500 error. Checked the logs, nothing there.
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westonemanor
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July 22, 2016 at 12:22 pm
Can you also give me a download to the previous version of EE4 so I can see if it works fine on that.
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Josh
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July 22, 2016 at 12:42 pm
Your server may benefit from a reboot, but if you want to test out older versions of Event Espresso you can download them from github:
https://github.com/eventespresso/event-espresso-core/releases
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