Support

July 5, 2016 at 3:04 am

Hi there,

Your account does not currently have an active license and you can not download EE from the site or post within the EE premium forums without an active license.

Licenses provide support and one click updates for 12 months from the date of purchase, from looking into your account it looks like you did not renew your license when it expired.

Did you recently purchase another license? If so can you please provide the details request on this form:

https://eventespresso.com/contact/

Select Sales/Billing question from the dropdown and include your recent transaction ID within the message section so a member of our sales team can investigate and update your account accordingly.