Support

February 12, 2020 at 4:22 pm

Hi,

We’ve received your request for priority support.

The reason that you’re not seeing payment info / registration info is because the event option “Display Ticket Selector” is set to No. If you set that option to yes, then the ticket selector will be displayed, along with its “Register Now” button.

If you’d like to place that ticket selector on a different page other than the one that’s automatically created when you publish an event, you can add the ticket selector shortcode to another page. You’ll add this to any other page on your site:

[ESPRESSO_TICKET_SELECTOR event_id=62862]

I’ll follow up with a second, private, reply that includes the URL to the event you’ve published.

February 12, 2020 at 4:50 pm

Where do I change the “Display Ticket Selector”

You go in to edit the event. That’s in your site’s Event Espresso > Events page, then click to edit the one event you’ve set up.

Then, you look over to the right side column for a box that says “Event Registration Options”. You’ll find that setting there.

To create a page, you’ll go to the Pages page of your WordPress dashboard, then click Add New.

Then you can give the page a title, “Buy Tickets” and then you can add the following shortcode to include a list of all your events:

[ESPRESSO_EVENTS]

Then you click Publish.

Please note that since your published event has a publish status of “Private”, no one can see that event unless they’re logged into your website.

February 12, 2020 at 5:28 pm

Than you – can you confirm what the short code is please?

[ESPRESSO_EVENTS]

Also – where do I put the shortcode?!

You put the shortcode into the page’s content where ever you’d like the list to appear.

Will that automatically list all the events when I create them?

Yes, remember though, you’ll need to click Publish and set the event’s publish status to Public to make it so they’re included in the list.

I also bought the grip plug in – how do I add that?

You’ll follow this guide:

https://eventespresso.com/wiki/events-grid-view-template-add-on/

February 13, 2020 at 4:14 am

Ok, adding a page to your site will not automatically add that page to your navigation menu as you can have many pages that don’t apply to the main navigation menu.

You can usually alter the navigation menu used on your site in:

Dashboard -> Appearance -> Menus

The name of the manu can be anything and depends on how it was set up, but look for a menu that contains the current items of your navigation menu and edit that.

Then on the left of the page, you’ll see a ‘pages’ section, click the checkbox next to your ‘Buy tickets’ page and click ‘Add to menu’.

That will add that page to your navigation menu, you can drag the items around to change the order.

This may help show this process in more detail:

https://www.wpbeginner.com/beginners-guide/how-to-add-navigation-menu-in-wordpress-beginners-guide/

(Note the above isn’t a feature of Event Espresso, its from WordPress itself)

February 13, 2020 at 7:03 am

It depends on how you want it to work.

Would the booking fee be applied on each individual ticket selected (4 tickets = 4 booking fees) or a transaction as a whole (4 tickets + X booking fee)?

February 13, 2020 at 8:21 am

Next question – can I show tax on tickets even if no tax is to be added but it is included in the ticket price?

Sorry but I’m not sure I understand, can you rephrase this, please?

Also – how do I remove the author name on the ticket event listing?

On the single event page is that?

That’s added by your theme rather than Event Espresso.

On your site its adding the event published date and author, do you want them both removed? (The published date is not the event date and so can often confuse users).

Removing just the author can be done with some CSS like this:

.type-espresso_events .post_info_author_holder {
    display: none;
}

Removing all of the ‘post meta’, can be done using:

.type-espresso_events .post_info_top {
    display: none;
}

Add either of those in Appearance -> Customize -> Additional CSS.

February 13, 2020 at 8:40 am

Which ‘box’?

Can you link me to the specific page you we referring to?

February 13, 2020 at 8:50 am

This link for example shows the date the event was created – I need to get rid of that…

Ok, your theme is overriding the code I gave you earlier.

Change this:

.type-espresso_events .post_info_top {
    display: none;
}

To this:

.type-espresso_events .post_info_top {
    display: none!important;
}

Just for future reference, that’s the single event output (not really a page but some call it single event page).

When I say box I mean the event pictures on the landing page…

‘the landing page’ doesn’t help as that could be any page on your site.

I’m guessing you mean the buy-tickets page you created earlier and now use the [ESPRESSO_GRID_TEMPLATE] on?

How comfortable with making changes to PHP/HTML are you? You’ll need a custom template to alter that output.

February 19, 2020 at 10:21 am

That said, if you use PayPal or Stripe to collect payments, then you could link your PayPal or Stripe account to Xero. You’ll find more information here:

https://central.xero.com/s/article/PayPal-direct-feeds

and here:

https://central.xero.com/s/article/Stripe-direct-feeds