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olemak
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June 28, 2015 at 4:17 am
So I bought a Personal Licence today, and I know the PayPal payment was processed and registered because I got a receipt for it and also it says “Personal Licence” next to my photo on my Event Espresso account page.
So starting today, I do have a personal licence for Event Espresso, yay!
What I don’t have, however, is any downloadable Event Espresso software. Which was sort of the point.
“This list is empty”, it says under “Downloads” on the account page.
Under “Support License Keys” there’s just a blank space. No keys.
So what’s going on? Should I allow a few days for the Event Espresso staff to verify my payment and add the software to my account manually? Because that sounds really strange.
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Dean
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June 29, 2015 at 12:49 am
Hi,
I’m really sorry about this, it should be automatically set up, but something has obviously gone wrong.
The sales staff are on US time zones, but I would like to get this resolved sooner than that. Can you email a copy of your purchase receipt email over to support@eventespresso.com, and include a link to this forum page and I will get your account resolved ASAP.
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olemak
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June 29, 2015 at 3:09 am
Thanks Dean, I did what you said!
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Dean
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June 29, 2015 at 5:04 am
Thanks! I’ve updated your account, the plugin is now available in the EE4 tab of the downloads section in your account.
Again, apologies about this!
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