Home Forums Event Espresso Premium Where do I go for Support on the EE Android App?

Where do I go for Support on the EE Android App?

Posted: November 20, 2012 at 4:06 pm


November 20, 2012 at 4:06 pm

I’m able to log in, but once I do, the app never pulls up any events and the wheel just spins and spins and spins. Does this have anything to do with the ongoing licensing issue? I have the persistent error that I don’t have a license for automatic updates. My PayPal Standard transactions don’t registered as paid either, but I’m in process of fixing that myself.


  • Support Staff

November 20, 2012 at 6:25 pm

Hi Mike,

It would be good to first update Event Espresso and the add-ons that are currently active, including the ticketing add-on and the mobile app api. Your key has been reset per your earlier request, so what you can do right now is go to Event Espresso>General settings on your site and remove the key there are save. Then you can go to your account page and copy then paste the key from the account page into the key field in Event Espresso>General Settings, then save again.

If you’d prefer to manually update the plugins, please see this guide:

After updating to the latest plugins, the mobile app API will also need to be updated. This isn’t a plugin, so it needs to be manually updated, usually via FTP. You can download your copy here:

Please let us know whether or not updating to the latest version fixes this for you.


November 20, 2012 at 6:26 pm

Close this ticket. I discovered there was an espresso-services folder within the espresso-services folder. Once uploaded correctly, the app performed marvelously.


November 20, 2012 at 6:28 pm

Thanks Josh, caught those instructions under the Android tag and as I stated in my previous post, it was a mistake on my end. Awesome idea to tag the help responses.

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