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Where do I download the plugin I just bought?

Posted: June 7, 2013 at 7:20 pm

Matie Natov

June 7, 2013 at 7:20 pm

Hello all,


I just bought Event Espresso Business License, and I have NO IDEA where to download the actual zip file for this plug-in…


Matie Natov

June 7, 2013 at 7:23 pm

Also, on my “ACCOUNT” home screen, there is no license key, although there’s verbiage saying it’s listed below.. Is something wrong?

Jon Wallace

June 8, 2013 at 3:56 pm

If you log into the forum with the id you used when you bought the license, you should see the software you can download in bubbles to the right of your name on the Account home page, and also on the right side column.  You may have to logout and log back in again for them to show up.


June 10, 2013 at 1:23 am

Hi Matie,

Apologies for this, not sure what has occurred. As sales is currently offline, could you please forward a copy of your purchase email to sales @ and I will get your account looked at as soon as possible.


  • Support Staff

June 10, 2013 at 7:20 am

Hi Matie,

Sorry for the trouble. I’ve updated your account so you can get access to the files, documentation and support.

Any ideas on why your account was not properly updated? Did you create your account before or after you purchased?

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Status: closed

Updated by  Garth 7 years, 9 months ago ago

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