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When Seating Chart plugin – user able to register without seat selection

Posted: February 28, 2015 at 6:05 am


SLSE India

February 28, 2015 at 6:05 am

Hi there,
We are using Seating chart plugin and when seating system is turned on an event user is able to add the attendee details and proceed to the next steps of the registration without selecting a seat.

Looks like a bug in the system, could you please help

Thanks


Dean

March 2, 2015 at 1:19 am

Hi,

The seating chart is controlled by JavaScript, so if the user turns off JavaScript in their browser, or if you have a JavaScript error on your site, it is possible to bypass the seating selection.


SLSE India

March 9, 2015 at 5:18 pm

Hi Dean,

Javascript is enabled on the browser and there are no errors on the page, User still can complete the registration without selecting a seat.


Dean

March 10, 2015 at 3:26 am

That’s odd. Can you provide a link to the event registration page please?


SLSE India

March 10, 2015 at 9:58 pm

Test Event URL is Below
http://www.slsetickets.com.au/event-registration/?ee=8


SLSE India

March 11, 2015 at 3:12 pm

Hi Event Espresso Team,

Can someone please help us? It’s urgent as we are having customer complaints that they booked tickets without a seat numbers and now we have to manually alter their seats.

Your urgent attention will be highly appreciated.


Dean

March 12, 2015 at 3:17 am

Hi,

Can you please (temporarily) swap themes to a default theme such as Twentytwelve and test trying to register without selecting a seat?

You can also use the Theme Test Drive plugin to test an alternative theme without your visitors seeing the different theme.

While I cannot see anything obviously wrong, the way the site is loading pages makes me wonder whether it is affecting the seat validation.

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Status: closed

Updated by  Dean 4 years, 5 months ago ago

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