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When are the payment detail mails send to the customer?

Posted: January 15, 2020 at 2:33 am


fasten-wellness

January 15, 2020 at 2:33 am

We changed the registration status for all events to “registered” directly when they send the registration via the website (see this topic https://eventespresso.com/topic/count-registered-users-before-they-pay/#post-301451).

Now some customers say that they do not get the mail with the payment details.

First question:
Where can I find all customers who did not get this mail after registration?

Second question:
Where can I find the settings that this mail will be send?

Thanks in advance!


Tony

  • Support Staff

January 16, 2020 at 5:20 am

Now some customers say that they do not get the mail with the payment details.

Which payment method are those users using?

First question:
Where can I find all customers who did not get this mail after registration?

You can’t filter registrations that did not receive an email.

Just to confirm, is this the ‘Registration Approved’ email or the ‘Payment Received’ email?

Second question:
Where can I find the settings that this mail will be send?

It depends on which specific email you are referring to and what your user are using to pay.

So, are the users getting the Registration Approved email, but not the ‘Payment received’ email? Or neither of those emails?

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Updated by  Tony 4 days, 21 hours ago ago

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