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What makes a unique contact?

Posted: October 1, 2020 at 11:36 pm


safework

October 1, 2020 at 11:36 pm

Hi I’m a little confused with contacts. Please help.

https://www.loom.com/share/df034753d438445dbce876bdd3cad2e5


Tony

  • Support Staff

October 2, 2020 at 5:18 am

Hi there,

Contacts are based on the 3 system questions First Name, Last Name and Email address. Those 3 questions are included in the Personal Information group and contacts are matches based on exact matches of all 3 of those fields.

So in your video, you used the same email but not the same First name or Last name for each of those registrations, that’s why you have multiple contacts.

As an example, it’s common to have a user register themselves and their partner in a group registration, use the same email for both registrations but obviously different names, those are (and should be) different contacts within EE.

May I ask what it is you are looking to do with the EE contacts?

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Updated by  Tony 3 weeks, 3 days ago ago

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